Night Manager

Holmes Hotel London; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Night Manager to elevate guest experiences at a unique boutique hotel in Marylebone. This role involves leading the Night Reception team, ensuring exceptional service, and maintaining safety and security standards. With a focus on creating a welcoming atmosphere, you'll empower your team through coaching and inspiring service culture. Enjoy competitive pay, generous benefits, and the opportunity to work in a vibrant location that feels like home. If you thrive in a dynamic environment and are dedicated to outstanding service, this role is perfect for you.

Benefits

Heavily discounted hotel rates

F&B discounts

30 days of holiday

Two free meals per day

Access to pay before payday

Recommend a friend scheme

Gym discounts

Ride to Work scheme

Discounted prices at various stores

Free dry cleaning for uniform

Qualifications

• Experience in hotel management or front office operations.
• Strong leadership skills to manage and inspire the team.

Responsibilities

• Ensure exceptional service from the Night Reception team.
• Manage Health, Safety, Security, Licensing, and Fire responsibilities.
• Foster positive relationships with staff and departments.

Skills

Customer Service

Leadership

Health and Safety Knowledge

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Job Description

Night Manager Opening! - Holmes Hotel

At Holmes Hotel, we believe in providing a hotel experience that is tailored to the individual and their needs. The key role for you as our Night Manager will be to ensure that the service provided by the Night Reception team is beyond the normal guest experience that would be expected by our guests. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As our Night Manager, you will receive:

• Competitive Salary + Excellent Benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Start with 30 days of holiday per year - including bank holidays, increasing with years of service
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

As a Night Manager you will:

• Perform Head of Department duties connected to all Night and Front Office operations, and making crucial decisions
• Ensure guests' needs are met beyond expectations, and takes full responsibility for Health, Safety, Security, Licensing & Fire
• Have a passion and skill set to ensure that the service provided by the Night Reception team is beyond the normal guest experience that would be expected by our guests.
• Maintain positive and productive working relationships with other employees and departments
• Empower your team by providing an inspiring service culture through briefings, team meetings and coaching

Located in the heart of Marylebone, Holmes Hotel is an original and unquestionably unique boutique hotel created for curious minds. The ideal home from which to investigate the rest of the city.

Holmes. A home away from home for curious minds.

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