Night Lodge Porter & Front Desk Coordinator

Planet Recruitment; Oxford; On-site; GBP 22,000 - 25,000; Full time

Job summary

Planet Recruitment is recruiting a Lodge Porter (Night) for Oxford's historic college environment. You will be the first point of contact for students, staff, and visitors, handling reception duties, mail, and security checks from 6pm to 6am on a 3 nights on/3 nights off rota.

The role requires strong customer service, security awareness, IT literacy, and the ability to work calmly under pressure. Training in First Aid, Fire Marshalling, and SIA certification will be provided.

Qualifications

• Customer-facing and/or security experience.
• Excellent communication and interpersonal skills.
• Strong customer service under pressure.
• IT literacy with MS Office and reporting systems.
• Flexible to work day, night, weekend, and public holidays.
• Attention to detail and confidentiality.
• Willing to undergo First Aid, Fire Marshalling, and SIA training.

Responsibilities

• Provide professional reception service to College members, staff, visitors, and contractors.
• Handle telephone, email and in-person enquiries and direct to departments.
• Manage guest accommodation check-ins/check-outs and payments.
• Sort, log and distribute mail and parcels, including confidential items.
• Monitor safety and security, CCTV and alarm systems.
• Conduct security patrols and manage access control (keys/fobs).
• Respond to incidents and emergencies; report appropriately.
• Support emergency response procedures as a trained First Aider and Fire Marshal.

Skills

Customer-facing experience

Security awareness

Communication skills

IT literacy

Security reporting systems

Flexible shift patterns

First Aid / training willingness

Tools

Microsoft Office

Security reporting systems

Job description

Planet Recruitment is recruiting a Lodge Porter (Night) for Oxford's historic college environment. You will be the first point of contact for students, staff, and visitors, handling reception duties, mail, and security checks from 6pm to 6am on a 3 nights on/3 nights off rota.

The role requires strong customer service, security awareness, IT literacy, and the ability to work calmly under pressure. Training in First Aid, Fire Marshalling, and SIA certification will be provided.