Night Leader

Royal Tankerton; Deal; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Discounts on food and drink

Staff discounts

Pension plan

Flexible hours

Job summary

Shepherd Neame, at the Royal Hotel in Deal, is seeking a reliable Night Porter to keep the premises secure and welcoming overnight. You will assist late arrivals, oversee night-time safety, and handle guest queries with professionalism, while performing light housekeeping to prepare for the next day.

The role suits someone organised who works well independently, with flexible hours and opportunities for career development within a historic brewery hotel group.

Qualifications

• Experience in hospitality or hotel operation is preferred.
• Ability to work independently overnight shift and handle guest queries calmly.
• Reliability, organization, and a proactive attitude are essential.

Responsibilities

• Welcome and assist guests during late check-ins and early check-outs.
• Monitor the premises to ensure safety and security throughout the night.
• Handle guest queries and resolve issues promptly and professionally.
• Carry out cleaning and housekeeping tasks to maintain high standards.
• Prepare areas for the next day’s service and assist with early breakfast set-up.
• Report any maintenance or safety concerns promptly.

Skills

Guest services

Night security

Check-in support

Job description

Employment type: Full Time
Contract: Permanent
Salary: £13.30 per hour

Night Porter – Keep Things Running Smoothly Overnight with Britain’s Oldest Brewer!

At Shepherd Neame, we know that great service doesn’t stop when the sun goes down. As a Night Porter, you’ll play a vital role in ensuring the safety, security, and comfort of our guests during the night. You’ll be the point of contact for late arrivals and early departures, while keeping the property secure and presentable.

This is a fantastic opportunity for someone who is reliable, organised, and enjoys working independently.

Where You’ll Be Working

Set in the picturesque coastal town of Deal, Kent, the Royal Hotel is the perfect destination for a seaside escape. The hotel has 18 luxurious bedrooms to choose from, several with balconies overlooking the sea. Guests can dine in the hotel’s Quarterdeck restaurant or the relaxed surroundings of the Boathouse bar which has a terrace and garden area offering glorious sea views.

What You’ll Do

• Welcome and assist guests during late check-ins and early check-outs.
• Monitor the premises to ensure safety and security throughout the night.
• Handle guest queries and resolve issues promptly and professionally.
• Carry out cleaning and housekeeping tasks to maintain high standards.
• Prepare areas for the next day’s service and assist with early breakfast set-up.
• Report any maintenance or safety concerns promptly.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great Night Porter:

• Pride and Passion – you take responsibility and pride in getting the job done.
• Sheps Spirit – you bring a calm and reassuring presence overnight andgo the extra mile to make guests feel safe and comfortable.
• Authenticity – you can manage priorities and work efficiently.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity—values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to the night shift?