Night Leader

Shepherd Neame Limited; Deal; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Tips share

Early wage access

Food & drink discount

Overnight stay discount

Shop discounts

Mental health support

Pension

Career development

Flexible hours

Job summary

The Royal Hotel in Deal, Kent, part of Shepherd Neame Limited, is seeking a Night Porter to ensure safety, security and guest comfort during the night. You will be the point of contact for late arrivals and early departures, while keeping the property presentable.

Ideal candidates are reliable, well-organised and able to work independently. The role offers flexible hours, competitive hourly pay with tips, and great benefits through Shepherd Neame’s estate.

Qualifications

• Reliability and dependability for night shifts.
• Organised and able to manage priorities overnight.
• Ability to handle guest queries politely and efficiently.

Responsibilities

• Welcome and assist guests during late check-ins and early check-outs.
• Monitor the premises to ensure safety and security throughout the night.
• Handle guest queries and resolve issues promptly and professionally.
• Carry out cleaning and housekeeping tasks to maintain high standards.
• Prepare areas for the next day’s service and assist with early breakfast set-up.
• Report any maintenance or safety concerns promptly.

Skills

Reliability

Organised

Independent working

Guest service

Job description

The Royal Hotel

Employment type: Full Time

Contract: Permanent

Salary: £13.30 per hour

Night Porter – Keep Things Running Smoothly Overnight with Britain’s Oldest Brewer!

At Shepherd Neame, we know that great service doesn’t stop when the sun goes down. As a Night Porter, you’ll play a vital role in ensuring the safety, security, and comfort of our guests during the night. You’ll be the point of contact for late arrivals and early departures, while keeping the property secure and presentable.

This is a fantastic opportunity for someone who is reliable, organised, and enjoys working independently.

Where You’ll Be Working

Set in the picturesque coastal town of Deal, Kent, the Royal Hotel is the perfect destination for a seaside escape. The hotel has 18 luxurious bedrooms to choose from, several with balconies overlooking the sea. Guests can dine in the hotel’s Quarterdeck restaurant or the relaxed surroundings of the Boathouse bar which has a terrace and garden area offering glorious sea views.

What You’ll Do

• Welcome and assist guests during late check-ins and early check-outs.


• Monitor the premises to ensure safety and security throughout the night.


• Handle guest queries and resolve issues promptly and professionally.


• Carry out cleaning and housekeeping tasks to maintain high standards.


• Prepare areas for the next day’s service and assist with early breakfast set-up.


• Report any maintenance or safety concerns promptly.

What’s In It For You?

• Competitive hourly pay plus a share of tips


• Early wage withdrawal scheme


• 25% discount on food and drink at Shepherd Neame Managed Houses


• 25% discount on overnight stays at Managed House Hotels


• Up to 40% off select purchases from our Visitor Centre Shop in Faversham


• Exclusive discounts via Sheps Hut on hundreds of high street brands


• Access to a Workplace Mental Health Platform


• Company pension plan


• Career development opportunities across our pubs, Brewery, and Support Office


• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great Night Porter:

• Pride and Passion – you take responsibility and pride in getting the job done.


• Sheps Spirit – you bring a calm and reassuring presence overnight and go the extra mile to make guests feel safe and comfortable.


• Authenticity – you can manage priorities and work efficiently.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity—values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Night Leader

The Royal Hotel

Permanent

£13.30 per hour

Live in Accomodation