Night Shift Guest Services Associate

Bridgewood Manor; Chatham; On-site; GBP 15,000 - 23,000; Full time

Benefits offered by this job

Discounted room rates for you and your

Birthday leave

Parental leave

Course Sponsorship

F&B discount

Refer a Friend

Flexible working

Wagestream

Life Insurance

Employee Assistance

Social events

Free meals on duty

Job summary

Bridgewood Manor Hotel and Spa in Chatham, Kent, is seeking a dedicated Night Team Member to ensure seamless service while guests rest. You will welcome late-arriving guests, handle night audits and end-of-day reports, and respond to guest requests with a calm, friendly approach.

The role suits a natural night owl who is detail-oriented, reliable, and capable of staying calm under pressure. You will join a team that keeps the hotel running smoothly through the night and prepares the property for

Qualifications

• A natural night owl who’s comfortable working through the late hours.
• Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
• Good with numbers and detail-oriented, especially when handling nightly audits and reports.
• Reliable and calm under pressure, able to manage guest needs and unexpected situations.
• Team player who can work independently, setting the stage for a smooth start in the morning.
• High energy and adaptability, thriving in the quiet but active world of night shifts.

Responsibilities

• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
• Be the go-to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours.
• Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.
• Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.

Job description

Bridgewood Manor Hotel and Spa in Chatham, Kent, is seeking a dedicated Night Team Member to ensure seamless service while guests rest. You will welcome late-arriving guests, handle night audits and end-of-day reports, and respond to guest requests with a calm, friendly approach.

The role suits a natural night owl who is detail-oriented, reliable, and capable of staying calm under pressure. You will join a team that keeps the hotel running smoothly through the night and prepares the property for