Night Guest Services Specialist

Bridgewood Manor; Maidstone; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Enhanced maternity/adoption/shared

Course sponsorship

30% F&B discount at RBH hotels

Refer a Friend £250

Flexible working

Wagestream

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

Bridgewood Manor Hotel and Spa in Chatham, Kent, invites you to join our night team. You’ll welcome late-arriving guests, manage check-ins and night audits, and ensure the lobby shines for the morning shift.

We’re looking for a natural night owl who stays calm under pressure, pays attention to detail, and delivers friendly service around the clock. This role offers a supportive team and flexible arrangements in a busy resort environment.

Qualifications

• A natural night owl who’s comfortable working through the late hours.
• Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
• Good with numbers and detail-oriented, especially when handling nightly audits and reports.
• Reliable and calm under pressure, able to manage guest needs and unexpected situations.
• Team player who can work independently, setting the stage for a smooth start in the morning.
• High energy and adaptability, thriving in the quiet but active world of night shifts.

Responsibilities

• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
• Be the go-to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours.
• Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.
• Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.

Skills

Night shift adaptability

Friendly service

Attention to detail

Calm under pressure

Team player

High energy

Job description

Bridgewood Manor Hotel and Spa in Chatham, Kent, invites you to join our night team. You’ll welcome late-arriving guests, manage check-ins and night audits, and ensure the lobby shines for the morning shift.

We’re looking for a natural night owl who stays calm under pressure, pays attention to detail, and delivers friendly service around the clock. This role offers a supportive team and flexible arrangements in a busy resort environment.