Night Guest Service Manager

Victory House; London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Victory House, a vibrant company in the hospitality industry, is seeking a Night Guest Service Manager. This role involves overseeing night audit procedures, leading the night team, and ensuring exceptional guest satisfaction in a bustling environment. The ideal candidate is passionate, has a positive attitude, and possesses at least two years of relevant experience in the hospitality front office.

Benefits

Employee assistance program

Counseling sessions for employees and family members

Qualifications

• Experience in a front office role in a similar property (minimum 2 years).
• Excellent spoken and written English skills.
• Positive attitude with a willingness to be part of a dynamic team.

Responsibilities

• Ensure adherence to night audit procedures and security protocols.
• Carry out company evacuation procedures during fire alarms.
• Lead and manage the night service team while providing excellent customer service.

Skills

Customer Service

Leadership

Team Management

Health & Safety Management

Job description

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Are you a forward thinker who dares to dream and wants to be part of a team that creates unique, unforgettable experiences? If the answer is yes, then we want to hear from you.

We are a passionate and creative company looking to bring innovation into our real estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced environment, then we would be delighted to hear from you.

We are recruiting a Night Guest Service Manager to support our night teams.

Duties and responsibilities for the Night Guest Service Manager include but are not limited to:

• You will ensure that night audit procedures are adhered to as per company standards.
• Complete hotel security walks, addressing any H&S or Fire Safety issues are reported and addressed.
• Carry out company evacuation procedures in the event of a fire alarm.
• Leadership and management of the night team
• Providing general customer service to ensure that every guest is satisfied with their stay.
• Reception duties of check-in/out, answering telephone calls and other guest requests that may arise.

What are we looking for in a Night Guest Service Manager?

• A positive individual that is excited to be part of a fun team
• Can-do attitude and a good level of spoken and written English.
• Minimum 2 years in a front office role in a similar property

What we offer you:

• Employee assistance program and counselling sessions (including close family members)