Night Guest Experience Specialist

Splendid Hospitality Group; Greater London; On-site; GBP 15,274 - 21,755; Part time

Benefits offered by this job

EAP (Employee Assistance Programme)

Hotel room discounts

Food & beverage discounts

Life assurance

Salary sacrifice car scheme

Stream wage access

Job summary

Splendid Hospitality Group is seeking a Guest Service Team Member for Days & Nights at Holiday Inn - London Brentford Lock. You will warmly welcome guests, check them in smoothly, and help ensure a comfortable, safe overnight stay.

This part-time role requires a friendly, flexible personality, strong communication, and the ability to handle late check-ins and guest requests. Join a team that values care, consistency, and contributing to memorable stays.

Qualifications

• A warm, approachable personality that helps guests feel at ease the moment they arrive.
• Confidence in handling late check-ins, guest requests, and those unexpected night-time moments with calm and professionalism.
• Great communication skills to share local tips and hotel know-how for a memorable stay.
• Flexibility to support across departments when needed, including light cleaning and liaising with housekeeping.
• A strong sense of responsibility to keep things running smoothly and ensure a safe, restful night.

Responsibilities

• As the friendly face of the hotel at night, ensure guests feel comfortable, cared for, and safe.
• Handle late check-ins and guest requests with calm professionalism.
• Communicate effectively to enhance guest experience with local tips and hotel knowledge.
• Support across departments as needed, including light cleaning and coordinating with housekeeping.
• Maintain a high standard of service to ensure a smooth, secure overnight stay.

Skills

Warm personality

Late check-ins

Communication skills

Cross-department support

Responsibility

Job description

Splendid Hospitality Group is seeking a Guest Service Team Member for Days & Nights at Holiday Inn - London Brentford Lock. You will warmly welcome guests, check them in smoothly, and help ensure a comfortable, safe overnight stay.

This part-time role requires a friendly, flexible personality, strong communication, and the ability to handle late check-ins and guest requests. Join a team that values care, consistency, and contributing to memorable stays.