Night Porter

LGH Hotels Management Limited; Greater London; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing tips and support fitness

Breathing exercises

24/7 advice and support line

Free meals on duty

Free parking

Team reward & recognition

Job summary

LGH Hotels Management is seeking a Night Porter for the Holiday Inn London Brent Cross to support overnight guests, ensure safety, and help prepare the hotel for the day ahead. You will greet guests, handle check-ins/outs, monitor security, and assist with light housekeeping.

We value dependable individuals who work calmly overnight, communicate clearly with guests and colleagues, and maintain a quiet, safe environment. Benefits include employee discounts, free meals on duty, and parking.

Qualifications

• Dependable and responsible with the ability to work independently overnight.
• Calm under pressure and able to reassure guests during late hours.
• Clear communication with guests and team members.

Responsibilities

• Welcome and assist guests checking in or out during overnight hours.
• Monitor hotel and surroundings to ensure safety and security.
• Respond promptly to guest requests or concerns with professionalism.
• Assist with light housekeeping to maintain tidy guest areas.
• Prepare breakfast areas and/or coffee service for early‑morning guests and teams.
• Complete basic administrative tasks and handover notes.

Job description

We are currently seeking a reliable and responsible Night Porter to join our overnight team. This role plays a vital part in ensuring that our guests feel safe, comfortable and well cared for throughout the night.

During the overnight shift, you will be a reassuring presence within the hotel, supporting guests as needed while maintaining the security and smooth running of the building. Your calm manner, attention to detail and sense of responsibility will help create a peaceful environment where guests can relax and rest.

As one of the key points of contact overnight, you will handle guest check‑ins and check‑outs, respond to enquiries with warmth and professionalism, and carry out essential tasks that help prepare the hotel for the day ahead.

Key Responsibilities

• Welcome and assist guests checking in or out during overnight hours in a friendly and professional manner
• Monitor the hotel and surrounding areas to ensure the safety and security of guests, colleagues and property
• Respond promptly and calmly to guest requests or concerns, helping guests feel reassured and supported
• Assist with light housekeeping duties when required to maintain comfortable, tidy guest areas
• Prepare breakfast areas and/or coffee service to support early‑morning guests and teams
• Complete basic administrative tasks such as filing, record‑keeping and handover notes
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who Is This Role For?

This role is ideal for someone who:

• Is dependable, responsible and comfortable working independently overnight
• Remains calm and reassuring, especially in quiet or unexpected situations
• Takes pride in helping people feel safe, supported and looked after
• Communicates clearly and professionally with guests and colleagues
• Pays attention to detail and understands the importance of routine and consistency
• Enjoys playing a behind‑the‑scenes role that makes a real difference to the guest experience

If you are someone who values responsibility, takes pride in being a steady and trusted presence, and enjoys supporting guests during quieter hours, this Night Porter role could be an excellent fit.

Hotel

The Holiday Inn London Brent Cross is a contemporary, stylish, and family-friendly hotel located at the base of the M1 motorway, with easy access to the A406 North Circular.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.