Night Guest Experience Specialist

Klarent Hospitality Limited; City of Edinburgh; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Food & drink discounts

Accommodation discounts

Development opportunities

Friend/family rates

Employee assistance

Leisure club access

Long service awards

Recognition awards

Refer a friend bonus

Annual events

Free parking

Staff meals

Uniform provided

Job summary

Klarent Hospitality Limited is seeking a Night Porter to join our team in the United Kingdom. You will provide overnight support, contribute to a positive guest experience from check-in to check-out, and respond to guest queries with exceptional service.

We value confident communicators, attention to detail, and a proactive mindset with a strong emphasis on health and safety and readiness for the next day.

Qualifications

• Confident communicator with the ability to engage guests.
• Strong attention to detail in all guest interactions.
• Demonstrates excellent customer service ethic.
• Works well in a team but can operate independently.
• Shows adaptability and willingness to learn and grow.
• Flexibility for night shifts and guest-focused tasks.

Responsibilities

• Provide overnight hotel support and guest assistance.
• Contribute to a positive guest experience from check-in to check-out.
• Respond promptly to guest queries and requests.
• Maintain high health and safety standards.
• Prepare facilities for the following day.

Skills

Confident Communicator

Attention to Detail

Customer Service

Team Player

Independent Worker

Adaptability

Job description

Klarent Hospitality Limited is seeking a Night Porter to join our team in the United Kingdom. You will provide overnight support, contribute to a positive guest experience from check-in to check-out, and respond to guest queries with exceptional service.

We value confident communicators, attention to detail, and a proactive mindset with a strong emphasis on health and safety and readiness for the next day.