Guest Experience Lead: Night Porter & Housekeeping

John Lewis Partnership; Cookham; On-site; GBP 21,000 - 26,000; Full time

Job summary

John Lewis Partnership in the United Kingdom is seeking a Hotels Porter to join the hotel team. You will deliver cleanliness, hygiene and presentation across all guest-facing and back-of-house areas, delivering a first-rate customer experience and a safe environment for guests, members and staff during the night.

Responsibilities include housekeeping tasks, room cleaning, laundry runs, event setup with the events co-ordinators, and stepping into the Night Porter role when needed.

Qualifications

• Full UK driving licence required.
• Basic PC skills and use of standard software.
• Ability to remain calm under pressure in a fast-paced environment.

Responsibilities

• Flexibility to work in the housekeeping team, cleaning guest rooms, public and private areas and Airbnb's.
• To be a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
• To resolve customer queries or complaints at the first point of contact.
• Cleaning and maintaining all areas across the Estate
• Laundry runs across the Estate - A driver's licence is essential for this role.
• Work with Events Coordinators to plan and deliver room set ups.
• Setting up of the Conference Centre for following days trade.
• Take on the Night Porter role, hours and duties in the absence of the Night Porter.
• Supporting the Maintenance team to maintain external and internal cleanliness throughout.

Skills

Full UK Driving Licence

Basic PC skills

Ability to remain calm under pressure

Job description

John Lewis Partnership in the United Kingdom is seeking a Hotels Porter to join the hotel team. You will deliver cleanliness, hygiene and presentation across all guest-facing and back-of-house areas, delivering a first-rate customer experience and a safe environment for guests, members and staff during the night.

Responsibilities include housekeeping tasks, room cleaning, laundry runs, event setup with the events co-ordinators, and stepping into the Night Porter role when needed.