Night Front Office Lead — Guest Joy & Team Growth

Village Hotels - Bournemouth; Poole; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink

Friends & Family

Retail & Lifestyle

Support

Job summary

Village Hotels - Bournemouth invites applications for a Night Manager to lead the hotel through the night, delivering a warm welcome and ensuring guests depart with a positive experience. You will model brand standards, manage front of house operations, and inspire the team to consistently perform at a high level.

We seek energetic leaders who value guest satisfaction, teamwork, and professional development.

Responsibilities

• The Ultimate Welcome: Delivering a warm, vibrant welcome to all late arrivals and assisting guests in a friendly, courteous, and professional manner.
• Commercial Hustle: Reviewing wage costs, driving the use of Opera to note special requirements, balancing accounts daily, and taking every opportunity to upsell rooms.
• Problem Solving: Dealing efficiently with reservations and handling any complaints politely and positively to resolve issues in a timely manner.
• Inspirational Leadership: Recruiting great people, tracking daily reports, and benchmarking individual team members' performance against high-performance behaviours.

Job description

Village Hotels - Bournemouth invites applications for a Night Manager to lead the hotel through the night, delivering a warm welcome and ensuring guests depart with a positive experience. You will model brand standards, manage front of house operations, and inspire the team to consistently perform at a high level.

We seek energetic leaders who value guest satisfaction, teamwork, and professional development.