Guest Experience Supervisor — Lead & Elevate F&B Events

The QHotels Collection; Cambourne; On-site; GBP 24,000 - 31,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & professional qualifications

Learning & development

Employee Assistance Program – Hosp it"

Refer a friend scheme

Free parking

Job summary

The Cambridge Belfry Hotel & Spa, part of The QHotels Collection, is seeking a proactive hospitality supervisor to lead a talented team in Cambourne. You will ensure exceptional guest experiences, train staff, and upsell promotions while maintaining a professional, high-quality operation.

Located 7 miles from Cambridge, this 120-bedroom four-star property features The Bridge restaurant, Lounge bar, afternoon tea, spa facilities including gym, pool, sauna, steam room, and Elemis spa.

Qualifications

• Previous experience in a supervisory role in a hospitality food & beverage department.
• Ability of working in a professional, efficient, high quality, service-oriented operation.
• A good knowledge on wines and spirits.
• Excellent team motivator and team builder.

Responsibilities

• Supervise and lead your team to deliver a high standard of guest experience.
• Drive revenue by upselling and promoting offerings, ensuring correct training.

Skills

Supervisory experience

Wine knowledge

Team motivation

Service oriented

Job description

The Cambridge Belfry Hotel & Spa, part of The QHotels Collection, is seeking a proactive hospitality supervisor to lead a talented team in Cambourne. You will ensure exceptional guest experiences, train staff, and upsell promotions while maintaining a professional, high-quality operation.

Located 7 miles from Cambridge, this 120-bedroom four-star property features The Bridge restaurant, Lounge bar, afternoon tea, spa facilities including gym, pool, sauna, steam room, and Elemis spa.