Night Receptionist - Casual

Radisson Hotel Group; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hotel discounts

Friends & Family discount

Job summary

Radisson Hotel Group is seeking a Night Receptionist to join our dynamic night team. You will ensure a seamless guest experience, handle check-ins and check-outs during night hours, and contribute to a secure and welcoming atmosphere across the front office.

The role requires a high level of guest service, patience, empathy, and strong communication, with a positive attitude and team-focused approach to daily operations.

Qualifications

• Experience in a similar role is beneficial but not essential.
• Strong customer service skills and a friendly, professional demeanor.
• Ability to work nights and maintain high service standards.

Responsibilities

• Manage guest check-in and check-out during night hours and ensure smooth front desk operations.
• Deliver exceptional service and anticipate guest needs to enhance the guest journey.
• Collaborate with the front office team to maintain guest satisfaction and security during night shifts.

Skills

Guest focus

Patience

Empathy

Team player

Verbal communication

Detail oriented

Positive attitude

Problem solver

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Not a normal 9-5’er? Escape the ordinary and say Yes I Can!

We are currently seeking a Night Receptionist to join our vibrant team. At Radisson Hotel Group we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As a Night Receptionist, you bring a heightened sense of responsibility, a focus on delivering exceptional service, and a dedication to ensuring a seamless and secure guest experience to our dynamic night team.

It’s not just about check-in and check-out during night hours; it’s about everything in-between

• You will be our guests’ superhero ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level

• You will exude patience, empathy and have the personality to host the show

• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver.
• Passionate about creating extraordinary service.
• Ability to work as part of a team to ensure guest satisfaction.
• Strong verbal communication skills
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.

Build a Great Career -No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.

Experience the Team Spirit -Join a workplacethat’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition -Your ideas,passionand drive matter! We empower you tomake a difference—in hospitality, yourcommunityand beyond.

Enjoy Global & Local Perks -No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarded!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality!Ifyou’reready tobring your talent, energy, and passion,we’dlove to hear from you.

We welcome applicants from allbackgrounds, abilities, and experiences.If you need any adjustments during the application process, please let us know.