Night Front Desk & Guest Services Specialist

AccorHotel; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain in Birmingham is seeking a dedicated Night Shift Staff member to provide exceptional customer service and ensure the security of the hotel. Responsibilities include welcoming guests, handling feedback, and performing nightly audits. Ideal candidates possess customer service experience and attention to detail. This full-time role offers a competitive pay rate of £12.86 per hour and various employee benefits including a discount card for hotel stays worldwide.

Benefits

Pension Scheme

Discount Card for Accor Hotels

Training & Development

Qualifications

• Previous hotel experience in a similar role is desirable.
• Guest-oriented service-minded personality is a must.
• F&B experience is an added advantage.

Responsibilities

• Welcome guests with care and attention.
• Handle guest complaints efficiently.
• Conduct nightly audits and ensure security.

Skills

Customer Service Experience

Attention to Detail

Team Spirit

Job description

A leading hotel chain in Birmingham is seeking a dedicated Night Shift Staff member to provide exceptional customer service and ensure the security of the hotel. Responsibilities include welcoming guests, handling feedback, and performing nightly audits. Ideal candidates possess customer service experience and attention to detail. This full-time role offers a competitive pay rate of £12.86 per hour and various employee benefits including a discount card for hotel stays worldwide.