Night Front Desk & Guest Service Specialist

Axiom Hospitality; Wokingham; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Go Hilton discounts

Hotel staff discounts

28 days holiday

Discounts across retail & dining

Employee Assistance Line

Wagestream access

Xcape stayover after 1 year

Training and progression

Referral bonus

Free meals on shift

Free parking

Length of service awards

Job summary

DoubleTree by Hilton St. Anne's Manor in Wokingham is seeking a dedicated Night Porter to join our busy team. You will deliver courteous, high-quality service to guests during the night, greet visitors warmly and act as a calm ambassador for the hotel’s service standards.

Reporting to the Night Manager, you will be part of a fast-paced environment, handling guest requests efficiently and contributing to night audits and safety checks while supporting other departments as needed.

Qualifications

• Experience in hospitality is preferred.
• Ability to provide courteous and efficient service.
• Excellent personal presentation and communication.

Responsibilities

• Provide courteous and efficient service to all guests during the night.
• Greet guests warmly and act as an ambassador for excellent service.
• Assist in front desk operations and support other departments at night.
• Conduct night audits and hotel safety checks.
• Handle guest requests with a proactive and professional approach.
• Promote company values and maintain high standards of service.

Skills

Hospitality passion

Guest service

Night shifts

Team player

Communication skills

Job description

DoubleTree by Hilton St. Anne's Manor in Wokingham is seeking a dedicated Night Porter to join our busy team. You will deliver courteous, high-quality service to guests during the night, greet visitors warmly and act as a calm ambassador for the hotel’s service standards.

Reporting to the Night Manager, you will be part of a fast-paced environment, handling guest requests efficiently and contributing to night audits and safety checks while supporting other departments as needed.