Guest Service Concierge — Front Desk & Guest Experience

Avisford Park Hotel; Yapton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Meals on duty provided

50% off Food & Beverage

Hospitality Rewards

Retail and dining discounts

Employee Assistance Programme

Same day online GP appointments

Job summary

Avisford Park Hotel in Yapton is seeking a Guest Service Assistant to welcome guests, check them in, and provide service throughout their stay. You will be a flexible all-rounder, potentially assisting at the bar and contributing to a memorable guest experience with a friendly demeanor.

Strong organisational, communication and problem-solving skills are essential. Training will be provided for the right attitude to join our team and deliver exceptional service.

Qualifications

• Strong hospitality mindset with a customer-first approach.
• Excellent verbal and written communication, friendly and professional.
• Ability to manage multiple tasks and stay organized in a busy environment.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Provide excellent customer service and address guest inquiries and concerns.
• Check guests in and out of the hotel, ensuring accuracy of information.
• Assist guests with luggage, transportation and other requests.
• Handle guest complaints or issues promptly and effectively.
• Maintain knowledge of hotel services, amenities and local attractions.
• Process payments and maintain accurate records.
• Collaborate with other hotel staff to ensure a seamless guest experience.

Skills

Hospitality

Customer service

Communication

Multilingual

Job description

Avisford Park Hotel in Yapton is seeking a Guest Service Assistant to welcome guests, check them in, and provide service throughout their stay. You will be a flexible all-rounder, potentially assisting at the bar and contributing to a memorable guest experience with a friendly demeanor.

Strong organisational, communication and problem-solving skills are essential. Training will be provided for the right attitude to join our team and deliver exceptional service.