Night Front Desk & Guest Experience Leader

The Sirius Hotel Group Ltd; Lancashire; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Online learning hub

Wellbeing programme

Employee assistance programme

Discounted hotel rates

Job summary

The Resident Liverpool is seeking a dedicated Night Duty Manager to lead the Front of House, greet arrivals, manage departures and ensure guest satisfaction.

You will support hotel management, train team members, and uphold Health and Safety standards while delivering heartfelt hospitality.

We offer a competitive salary with bonus incentives, online learning, wellbeing programmes, and staff discounts for a real Living Wage employer.

Qualifications

• Strong communication skills.
• Friendly and professional service delivery.
• Proven problem-solving and can-do attitude.
• Team player able to work independently.
• Motivated, positive and eager to learn.
• Flexible and adaptable with prioritisation skills.
• Good IT skills and comfortable with hotel tech.
• Experience in a guest service environment.

Responsibilities

• Lead Front of House team and efficiently manage front desk tasks.
• Be first point of contact for arrivals, departures and guest interaction.
• Monitor guest satisfaction and address feedback as needed.
• Oversee shift operations and ensure Health and Safety compliance.
• Uphold Standards of Excellence at all times.
• Assist management with training and development of team members.

Skills

Strong communication

Friendly service

Problem solving

Team player

Motivated attitude

Flexibility

IT literacy

Guest service experience

Job description

The Resident Liverpool is seeking a dedicated Night Duty Manager to lead the Front of House, greet arrivals, manage departures and ensure guest satisfaction.

You will support hotel management, train team members, and uphold Health and Safety standards while delivering heartfelt hospitality.

We offer a competitive salary with bonus incentives, online learning, wellbeing programmes, and staff discounts for a real Living Wage employer.