Night Front Desk & Guest Experience Lead

Customer Service; Liverpool; On-site; GBP 21,000 - 26,000; Full time

Job summary

Customer Service in Liverpool is seeking an attentive Night Receptionist to welcome guests overnight, manage late arrivals and early departures, and provide a calm, personalized experience. You will complete check-in/out using the PMS, handle inquiries, and ensure the property remains secure and well-presented while guests sleep.

You will perform night audit and financial reconciliations, respond to incidents, and assist with morning readiness to prepare for the day shift.

Qualifications

• Previous hotel reception or guest service experience.
• Experience working night shifts or night audit procedures is desirable.
• Experience using PMS and payment systems.
• Experience in food and beverage service is desirable where relevant to the property.

Responsibilities

• Welcome guests with warmth and personalised approach, including late arrivals and early departures.
• Complete check-in and check-out efficiently using the PMS.
• Manage overnight reservations, room allocations and guest requests.
• Provide local knowledge and practical assistance, including transport information.
• Handle billing, deposits and other reception procedures accurately.
• Complete night audit and financial reconciliations.
• Monitor security, safety incidents and respond to emergencies.
• Assist morning readiness tasks and handover to day team.

Skills

Hospitality

Guest service

Communication

Numerical accuracy

Decision making

Independence

Overnight hours

Team player

Tools

PMS

Payment systems

Job description

Customer Service in Liverpool is seeking an attentive Night Receptionist to welcome guests overnight, manage late arrivals and early departures, and provide a calm, personalized experience. You will complete check-in/out using the PMS, handle inquiries, and ensure the property remains secure and well-presented while guests sleep.

You will perform night audit and financial reconciliations, respond to incidents, and assist with morning readiness to prepare for the day shift.