Night F&B Supervisor - Room Service

The Peninsula London; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exceptional opportunity awaits at a high-profile flagship hotel in London, where you will take on the role of Food and Beverage Supervisor during night shifts. This position is crucial for ensuring a seamless Room Service experience, where your knowledge of the menu and ability to interact with guests will shine. Join a prestigious team and contribute to a renowned hospitality environment that values service excellence and guest satisfaction. If you are friendly, adaptable, and ready to lead a dedicated team, this role offers a unique chance to make a significant impact in the hospitality industry.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• Experience in Room Service or Restaurant service within a hotel environment preferred.
• Ability to manage and lead a team effectively.

Responsibilities

• Supervise order-taking service at night and ensure high performance levels.
• Maintain cleanliness and compliance of in-room dining equipment.

Skills

Food and Beverage Knowledge

Order Taking

Team Leadership

Time Management

Customer Service

Education

Hospitality-related Training

Tools

POS System

Job description

The Peninsula London is delighted to announce that we are seeking a Food and Beverage Supervisor (Nights) to supervise our Room Service Department during night shifts. This position is predominantly to supervise each night service and shift alongside being responsible for taking dining orders from guests. This Room Service guest experience is critical to the success of any guest stay, providing unobtrusive yet high levels of dining service within the guests' private rooms. Having a great knowledge of the menu and the ingredients and being able to interact with the guest to provide friendly and tailored service is a true talent. Our guests often choose to relax in the comfort of their own rooms or benefit from the privacy that In Room Dining can offer whilst not compromising on the standard and service levels they come to expect from The Peninsula Hotels.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Responsible for all activities related to order-taking service at night; not limited to taking the order but also preparation, delegation to the team, training, and high-performance levels. Use the POS, (Point of Sales system) for orders and guest preferences.
• Be knowledgeable of all food and beverage items and the ingredients to be able to discuss this with guests as required with a special focus on allergens.
• Offering a consistent service with continued participation in product awareness, and training activities and actively involved with tastings. Often carrying out the training with the team is also required.
• Taking responsibility for receiving and acting on guest feedback accordingly.
• Required to ensure the cleanliness and maintenance, (including health and safety compliance) of all in-room dining equipment, ensuring that produce mise en place is done for services and products are of high quality.

General Requirements

• Good knowledge of food and beverage with experience within Room Service and/or Restaurant service within a hotel environment preferred.
• Hospitality-related training required.
• Friendly and positive with the confidence to lead a team.
• Excellent time management and organization, and highly adaptable.
• Flexibility and capability of working under pressure.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

We are delighted to receive your CV and will liaise with suitable candidates directly.