Night Duty Manager — Luxury Loch Lomond Resort Front Office

Cameron House; Back of Keppoch; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Free meals

Pension scheme

Long service awards

Enhanced holidays

Leisure club membership

Employee wellbeing support

On-site discounts

Lifeworks discounts

Free parking

Training & development

Job summary

C Cameron House Night Manager position is based at the Loch Lomond estate, overseeing the Night Reception and Porter team to ensure guest comfort, service, and safety through the night. You will lead check-ins/outs, coordinate transportation, and manage night-end routines in a high-end resort setting.

We value friendly, proactive leaders who can maintain service levels after hours, handle guest enquiries, and support a seamless overnight operation in a historic 5-star environment.

Qualifications

• Degree/HND in Hospitality or related field or equivalent experience.
• Recent Front Office/Duty Management experience within 100+ bedroom hotel at 4/5* standard.
• Strong IT skills.
• Proven ability to quickly build excellent working relationships, and a flexible approach to work.
• Excellent communication skills with the ability to present effectively verbally and in writing.
• IOSH Managing Safely Qualification or equivalent.
• First Aid at Work.
• Full UK driving licence.
• Personal licence and Rehis Intermediate Food Safety or Equivalent Qualifications an advantage.

Responsibilities

• Warm, friendly and informative welcomes.
• Handling enquiries and guest feedback.
• Providing information on resort facilities and promoting guest experiences.
• Check ins and check outs for rooms and suites, rooming guests and providing an overview of room facilities and features.
• Co-ordination of guest and team transportation on and off resort, handling luggage and valet parking.
• Registration of visitors and contractors.
• Use of all Front Office IT systems including Microsoft Office, Resort Suite, HotSOS, Bartech and VingCard.
• Basic administration, printing and distribution of reports and carrying out night audit.
• Fire controller responsibilities in the event of an evacuation.
• Cleanliness and presentation of lobby area and guest corridors.
• Security patrols, floor walks and fire exit checks throughout the building including the use of Cogard system.

Education

Degree/HND in Hospitality or related field or equivalent experience

Recent Front Office/Duty Management experience within 100+ bedroom hotel at 4/5* standard

Strong IT skills

Proven ability to quickly build excellent working relationships, and a flexible approach to work

Excellent communication skills with the ability to present effectively verbally and in writing

IOSH Managing Safely Qualification or equivalent

First Aid at Work

Full UK driving licence

Personal licence and Rehis Intermediate Food Safety or Equivalent Qualifications an advantage

Job description

C Cameron House Night Manager position is based at the Loch Lomond estate, overseeing the Night Reception and Porter team to ensure guest comfort, service, and safety through the night. You will lead check-ins/outs, coordinate transportation, and manage night-end routines in a high-end resort setting.

We value friendly, proactive leaders who can maintain service levels after hours, handle guest enquiries, and support a seamless overnight operation in a historic 5-star environment.