Night Duty Manager

Leonardo Hotels; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Vouchers through company recognition

Thank You Week

Ongoing training with progression

Job summary

Leonardo Hotels in Greater London is seeking a Night Duty Manager / Head of Department to lead the night team, manage shifts, and ensure exceptional guest experiences across our property.

You will be responsible for safety, security, and maintaining high morale while driving training initiatives and ensuring the hotel is prepared for the day ahead. This role offers development opportunities within a supportive hotel group.

Qualifications

• Experience in hospitality management or night operations.
• Proven ability to lead and develop teams.
• Strong guest-service orientation.

Responsibilities

• Be yourself and motivate your night team to perform at their best.
• Take responsibility for the safety and security of guests and property.
• Develop training plans to keep the team effective and engaged.
• Implement new ways to maximise guest experience and satisfaction.
• Set the tone for guests at welcome and departure, ensuring a warm, smooth stay.
• Ensure the hotel is stocked and ready for business each morning.

Skills

Guest experience leadership

Team motivation

Safety & security

Training & development

Customer service excellence

Job description

As a Night Manager and a Head of Department, you'll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll maintain positive guest engagement and keep team morale high whilst ensuring any issues are resolved. As a Head of Department, you'll be carrying out Duty Manager shifts and inspiring our vibrant teams to exceed our guests' expectations.

If you're our ideal Night Duty Manager, you will:

• Be yourself!
• Take responsibility for the safety and security of the hotel and our guests
• Be a great motivator for your team: you'll be proactively working on training and developing plans to keep your team working effectively
• Implement new ways to maximise guest experience and satisfaction
• Bring your positive attitude to work with you every day: you'll be setting the tone for some of our guests' stays at welcome and/or departure!
• Ensure that the hotel is sufficiently stocked throughout the night and ready for business every morning

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top‑notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!