Duty Manager

Leonardo Hotels; City of Edinburgh; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition scheme with vouchers

Thank You Week events

Ongoing training and progression

Job summary

Leonardo Hotels is seeking a Duty Manager to oversee daily hotel operations, guiding a vibrant team to deliver exceptional hospitality and memorable guest experiences. You will collaborate across departments, coach new starters, and handle guest issues with tact. Branded-hotel experience is a plus and you will act as an ambassador for the hotel and the Leonardo Hotels estate.

Join a dynamic team with ongoing training and opportunities to progress within a supportive, values-driven culture.

Qualifications

• Experience in hospitality operations
• Strong leadership and team coaching
• Excellent problem-solving and conflict management
• Experience in branded hotel/restaurant preferred

Responsibilities

• Direct day-to-day hotel operations and engage the team to deliver high service standards.
• Collaborate across departments to ensure smooth guest experiences and issue resolution.
• Support recruitment and interviewing activities with the hotel leadership team.
• Coach and train new starters to build confidence in their roles.
• Act as ambassador for the hotel and Leonardo Hotels estate, upholding company values.

Job description

The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Duty Manager, you'll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We're looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality!

As a Duty Manager, you will:

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge with the ability to work across departments as required
• Support other managers with interviews and recruitment- it's a team effort
• Coach and train new starters- we want everyone to feel confident in their new role!
• Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with your local HR team to host engaging activities for the team
• Preferably have experience working in a branded hotel or restaurant?

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!