Duty Manager

Leonardo Hotels; Aberdeen City; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

Special room rates across the UK & EU

Company-wide recognition vouchers

Thank You Week activities

Ongoing training and progression paths

Job summary

Leonardo Hotels is seeking a Duty Manager to lead daily hotel operations and deliver exceptional guest experiences. You will engage the team across departments, drive service standards, and act as an ambassador for the Leonardo Hotels estate.

The role emphasizes people leadership, recruitment support, and hands-on problem solving in a fast-paced hospitality environment. The ideal candidate thrives in a busy hotel setting, demonstrates versatility, and is comfortable coaching staff.

Qualifications

• Experience in hospitality leadership preferred.
• Ability to manage day-to-day hotel operations.
• Strong problem-solving and conflict-management skills.

Responsibilities

• Greet guests and motivate the team to deliver great hospitality.
• Work across departments with strong operational knowledge.
• Support interviews and recruitment with managers.
• Coach and train new starters for confidence in their roles.
• Solve problems and manage conflicts or complaints.
• Collaborate with local HR to host team activities.
• Experience in branded hotels or restaurants is preferred.

Skills

Operational leadership

Guest service excellence

Team motivation

Recruitment support

Conflict resolution

Cross-functional collaboration

Coaching and training

Job description

The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Duty Manager, you'll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We're looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality!

As a Duty Manager, you will:

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge with the ability to work across departments as required
• Support other managers with interviews and recruitment- it's a team effort
• Coach and train new starters- we want everyone to feel confident in their new role!
• Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with your local HR team to host engaging activities for the team
• Preferably have experience working in a branded hotel or restaurant?

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!