Duty Manager (Fixed Term)

Leonardo Hotels; Devon and Torbay; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Recognition scheme with vouchers

Thank You Week events

Progression through training programs

Wellbeing webinars

Job summary

Leonardo Hotels is seeking a Duty Manager to oversee day-to-day operations and drive exceptional guest experiences across the hotel. You will lead a vibrant team, ensuring service standards are met and guests leave with memorable moments.

This interim/fixed-term role may become permanent, with opportunities to contribute to strategic initiatives and collaborate with other departments in a fast-paced hospitality setting.

Qualifications

• Experience in branded hotel or restaurant environment is preferred.
• Strong operational knowledge across hotel departments.
• Proven ability to support interviews and recruitment.

Responsibilities

• Greet guests on the floor and motivate the team to deliver excellent hospitality.
• Work across departments as needed to ensure smooth operations.
• Support managers with interviewing and recruitment as a team effort.
• Coach and train new starters to foster confidence in their roles.
• Resolve conflicts or guest complaints with calm, professional handling.
• Collaborate with HR to host engaging team activities.

Skills

Operational leadership

Recruitment support

Coaching & training

Guest service

Problem solving

Cross-department collaboration

Job description

Contract Type: Interim/Fixed Term, with the potential to become permanent. The possibility of a permanent appointment will be discussed further at interview.

The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day-to-day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel.

You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Duty Manager, you'll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations.

We're looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality!

As a Duty Manager, you will:

• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality.
• Have strong operational knowledge, with the ability to work across departments as required.
• Support other managers with interviews and recruitment - it's a team effort.
• Coach and train new starters - we want everyone to feel confident in their new role!
• Have excellent problem-solving skills, with the confidence to manage conflicts or complaints seamlessly.
• Collaborate with your local HR team to host engaging activities for the team.

Ideally, you will have experience working in a branded hotel or restaurant.

Some of the perks you could enjoy include:

- Special rates on Leonardo Hotel rooms across the UK & Europe

- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops

- Thank You Week: from ice cream trucks to yoga classes and lots in between!

- Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!