Night Concierge & Village Safety Host

Audley Villages; Birmingham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Company pension scheme (5% employer)

28 days' holiday

50% dining discount on restaurants

Staff rates on guest suites

Full training through our Academy

Learning and development opportunities

Discount portal for staff

Healthcare Cash Plan

Refer a Friend

Free uniform

And much more.

Job summary

Audley Villages in the United Kingdom is seeking a dedicated Night Porter to keep the village safe, welcoming and beautifully presented overnight. You will be a visible presence for owners and guests, conducting security checks, monitoring CCTV, responding to emergencies and ensuring the site is prepared for the next day.

This role also covers overnight cleaning, refuse collection, pool and leisure facility prep, and reception duties.

Qualifications

• Experience in a night, security, hospitality, care, facilities or customer-facing environment.
• Strong communication skills and good written and spoken English.
• Good literacy and numeracy skills.
• Basic computer skills and confidence using systems to record information.
• Ability to remain calm and professional in emergencies.
• Strong organisational skills and ability to manage priorities.

Responsibilities

• Carrying out regular security checks and monitoring CCTV in line with company procedures.
• Responding appropriately to fire alarms, personal health alarms and other emergencies.
• Providing a warm, friendly and professional presence for owners and guests throughout the night.
• Supervising the reception area and managing overnight calls and enquiries.
• Identifying and reporting hazards, maintenance issues, damage or unusual activity.
• Supporting owners when required, while maintaining appropriate professional borders and respecting privacy and dignity.
• Maintaining high standards of cleanliness and presentation across communal areas.
• Completing overnight cleaning, refuse collection and other operational duties.
• Where applicable, preparing swimming pool and leisure facilities for the following day and completing required pool testing.
• Preparing communal areas and facilities for the day team.
• Completing daily reports and providing a clear handover to the day team.
• Maintaining accurate records and handling information sensitively and confidentially.
• Following all Health & Safety, Fire Safety, safeguarding and company procedures.

Skills

Night shift

Security awareness

Customer service

Communication skills

Customer-focused approach

Tools

CCTV systems

Job description

Audley Villages in the United Kingdom is seeking a dedicated Night Porter to keep the village safe, welcoming and beautifully presented overnight. You will be a visible presence for owners and guests, conducting security checks, monitoring CCTV, responding to emergencies and ensuring the site is prepared for the next day.

This role also covers overnight cleaning, refuse collection, pool and leisure facility prep, and reception duties.