Night Concierge & Village Safety Host

Audley Villages; Romsey; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Company pension (5% employer)

28 days holiday

50% discount on food and drinks

Staff rates on guest suites

Full training

Development opportunities

Employee discount portal

Healthcare Cash Plan

Refer a Friend bonus

Free uniform

Job summary

Audley Villages is seeking a Night Porter to help keep our village safe, welcoming and well-presented through the night. You will be a visible, reassuring presence for owners and guests while performing overnight security checks and monitoring CCTV.

You will also assist with overnight cleaning, refuse collection, pool/leisure prep, reception duties and admin tasks, working independently and calmly to handle emergencies and priorities as they arise.

Qualifications

• Experience in night/security/hospitality or customer-facing environment.
• Strong English communication skills, both written and spoken.
• Good literacy and numeracy.
• Basic computer skills; comfortable using information recording systems.
• Ability to stay calm and professional in emergencies or unexpected situations.
• Strong organisational skills and the ability to manage priorities overnight.

Responsibilities

• Carrying out regular security checks and monitoring CCTV in line with procedures.
• Responding to fire alarms, alarms and other emergencies.
• Providing a warm, friendly, professional presence for owners and guests overnight.
• Supervising the reception area and managing overnight calls and enquiries.
• Identifying and reporting hazards, maintenance issues, damage or unusual activity.
• Supporting owners while maintaining privacy and dignity, at times alone.
• Maintaining high standards of cleanliness and presentation across communal areas.
• Completing overnight cleaning, refuse collection and other duties.
• Preparing pool and leisure facilities for the following day where applicable.
• Completing daily reports and handing over to the day team.

Skills

Night security

Hospitality

Customer service

Communication skills

English literacy

Numeracy

Basic IT skills

Calm under pressure

Tools

CCTV systems

Job description

Audley Villages is seeking a Night Porter to help keep our village safe, welcoming and well-presented through the night. You will be a visible, reassuring presence for owners and guests while performing overnight security checks and monitoring CCTV.

You will also assist with overnight cleaning, refuse collection, pool/leisure prep, reception duties and admin tasks, working independently and calmly to handle emergencies and priorities as they arise.