Night Concierge & Luxury Guest Services

Park Grand Hotels; England; On-site; GBP 21,000 - 28,000; Full time

Job summary

Montcalm Collection’s Night Porter role sits at the heart of the luxury guest journey in London. You will work closely with the Concierge and Front Office to ensure an exceptional first and last impression, from arrival to post-stay follow-up, delivering personalised and seamless service.

The role requires a keen eye for detail, a passion for hospitality, and the ability to maintain the brand’s high standards across all guest interactions.

Qualifications

• Minimum of 1 year of experience in a similar role is desired.
• Excellent communication and interpersonal skills.
• Exceptional customer service orientation with a commitment to exceeding guest expectations.
• High attention to detail and commitment to a luxury quality service.
• A friendly and approachable attitude with a genuine passion for hospitality.
• Impeccable grooming and presentation standards.
• Ability to work under pressure and handle challenging situations with grace.
• Flexibility to adapt to changing guest needs and preferences.

Responsibilities

• Greet guests warmly upon arrival and assist with the unloading of luggage from vehicles.
• Escort guests to their rooms while providing information about the hotel’s amenities and services.
• Handle guest luggage with care and ensure it is delivered promptly to the correct rooms.
• Tag and store luggage securely in the designated area, ensuring proper labelling for easy retrieval.
• Assist guests with storing luggage before check-in or after check-out.
• Support guests with all inquiries and requests, ensuring that each interaction exceeds expectations. Offer warm, personalized service tailored to individual guest preferences.
• Coordinate with other departments (housekeeping, front desk) to ensure luggage is delivered or picked up efficiently.
• Be knowledgeable of in-house facilities and services and promote them in proactive manner.
• Provide guests with detailed information on local attractions, dining, shopping, entertainment, and cultural experiences.

Skills

Guest Satisfaction

Guest Experience Quality

Attitude And Motivation

Time Keeping And Attendance

Appearance

Communication

Integrity

Interpersonal Skills and Teamwork

Motivating and Influencing Others

Orientation Towards Solutions

Decision Making

Time And Task Management

Adherence To Policies & Procedures

Adherence To Employee Handbook

Job description

Montcalm Collection’s Night Porter role sits at the heart of the luxury guest journey in London. You will work closely with the Concierge and Front Office to ensure an exceptional first and last impression, from arrival to post-stay follow-up, delivering personalised and seamless service.

The role requires a keen eye for detail, a passion for hospitality, and the ability to maintain the brand’s high standards across all guest interactions.