Night Concierge - Elevate Luxury Guest Experience (London)

Montcalm East, Autograph Collection; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary reflecting talent

Holiday allowance 28 days + bank

Birthday leave

Wellbeing support program

Employee assistance program

Marriott Bonvoy discounts

Career development opportunities

Job summary

Montcalm East, Autograph Collection is seeking a skilled and ambitious Night Concierge to join our team. You will provide personal and exceptional service to guests during night shifts, aligning with brand standards.

You may move between Montcalm properties to uphold service and product delivery standards with a high degree of customer care. Key responsibilities include greeting guests, handling late check-ins, and ensuring seamless operations with other night shift colleagues.

Qualifications

• Excellent level of spoken and written English.
• Excellent communication skills.
• Ability to work on own initiative.
• Approachable, professional and an eye for detail.
• Comprehensive knowledge of London restaurants and attractions.

Responsibilities

• Greeting all guests in a friendly and professional manner.
• Assist guests with late check-ins and early check-outs, ensuring a seamless and efficient process.
• Providing the highest possible standard of service to the guests.
• Provide support and assistance to other night shift staff, ensuring smooth operations across all departments during night time hours.
• Ensuring that all messages and facsimiles are delivered to guests as quickly as possible.
• Being familiar where all rooms are located and what facilities each type of room offers to the guest.
• Ensuring that the entrance and surrounding areas are kept clean and tidy at all times.
• Ensuring that all guest requests are met and followed up in a polite and efficient manner.
• Coordinate with other night shift staff to handle guest requests and maintain hotel operations.
• Ensure the hotel environment remains quiet and orderly during the night, addressing any disturbances promptly and discreetly.
• Having a thorough knowledge of the hotel and the company.
• Promoting other Montcalm Hotels and restaurants.
• Good knowledge of London and continually update knowledge of the latest trends.

Skills

English proficiency

Communication skills

Initiative

Attention to detail

London knowledge

Tools

Opera

Job description

Montcalm East, Autograph Collection is seeking a skilled and ambitious Night Concierge to join our team. You will provide personal and exceptional service to guests during night shifts, aligning with brand standards.

You may move between Montcalm properties to uphold service and product delivery standards with a high degree of customer care. Key responsibilities include greeting guests, handling late check-ins, and ensuring seamless operations with other night shift colleagues.