Luxury Concierge & Guest Experience Specialist

The-Montcalm-Royal-London-House; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Montcalm Collection in London seeks a Concierge to elevate guest experiences with expert recommendations, bespoke London experiences, and seamless coordination of services inside and outside the hotel. As a brand ambassador, you will combine local expertise, discretion, and impeccable service to exceed expectations, from arranging transport to securing restaurant reservations.

Join our team and contribute to unforgettable stays across our luxury properties, upholding confidentiality and the very

Qualifications

• Friendly, approachable attitude with a passion for luxury hospitality.
• Ability to work under pressure with grace.
• Experience as Concierge or Guest Relations in a luxury hotel.
• Strong knowledge of London's dining, entertainment and culture.
• Proficiency with hotel systems and record-keeping.

Responsibilities

• Welcome guests with personalised, luxury service.
• Provide expert advice on attractions, dining, and experiences.
• Secure reservations and arrange transport as requested.
• Coordinate with hotel departments for seamless stays.
• Assist with luggage and deliveries as needed.
• Maintain confidentiality and uphold brand standards.
• Answer calls and emails professionally.

Skills

Hospitality mindset

Customer service

Communication skills

Discretion & integrity

London knowledge

Fluent English

Tools

Opera PMS

Job description

Montcalm Collection in London seeks a Concierge to elevate guest experiences with expert recommendations, bespoke London experiences, and seamless coordination of services inside and outside the hotel. As a brand ambassador, you will combine local expertise, discretion, and impeccable service to exceed expectations, from arranging transport to securing restaurant reservations.

Join our team and contribute to unforgettable stays across our luxury properties, upholding confidentiality and the very