Night Concierge & Guest Experience Host

Miller & Carter; Maidstone; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff discount

Pension

Paid holidays

Shopping discounts

Wagestream

Employee helpline

Free shares

Job summary

Miller & Carter Maidstone is seeking an overnight Guest Host to welcome late arrivals and ensure a safe, comfortable night for guests. The role includes front-of-house duties, setting up breakfast areas, and maintaining high standards across shifts from 11pm to 7am.

You will join a team focused on guest care with a DBS check as part of recruitment. The position offers a supportive environment and employee benefits such as staff discounts across Miller & Carter brands.

Qualifications

• DBS check required.
• Overnight shifts 11pm–7am.
• No CV required; mobile-friendly application.

Responsibilities

• Be the first point of contact for late arrivals and walk-ins.
• Provide a warm, friendly welcome to guests.
• Assist with front-of-house cleaning and breakfast area setup.
• Help prepare meeting rooms and breakfast for the next day.
• Maintain guest safety and security at all times, including fire evacuation procedures.
• Answer telephone inquiries and handle guest complaints with professionalism.
• Work independently and as part of a team, with a can-do attitude.

Job description

Miller & Carter Maidstone is seeking an overnight Guest Host to welcome late arrivals and ensure a safe, comfortable night for guests. The role includes front-of-house duties, setting up breakfast areas, and maintaining high standards across shifts from 11pm to 7am.

You will join a team focused on guest care with a DBS check as part of recruitment. The position offers a supportive environment and employee benefits such as staff discounts across Miller & Carter brands.