Luxury Night Concierge for Upscale Residence

Riverstoneliving.com; Greater London; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Enhanced pension

Life assurance

Season ticket loan

Free meals on duty

Annual health screening

Discounts and cashback

Job summary

Riverstone is seeking a Night Concierge for its Bishops Avenue residence in London. The role involves delivering 24-hour hospitality services, security, and resident support in a luxury, high-end environment.

Working on a 12-hour shift (11.5 hours) in a 4 on/4 off pattern, you will help maintain a safe, welcoming, and meticulously presented residence while providing exceptional service and handling a variety of tasks from IT fixes to guest bookings.

Qualifications

• Experience delivering high-quality customer service.
• Able to work overnight on a two-person team.
• Hold a valid driving licence.

Responsibilities

• Be on duty overnight, ensuring the security of the residence, residents and team.
• Conduct regular security walk rounds and monitor CCTV to ensure only residents and approved guests are within the residence.
• Deliver exceptional resident services to create amazing experiences for residents, guests and visitors.
• Ensure adherence to all legal, compliance and auditing procedures, including fire and life safety systems, handling of emergency situations, health and safety, first aid if required, and safeguarding and regular security checks.
• Act as the first point of contact for resident queries and issues, responding professionally and promptly, and keeping residents informed throughout the resolution process.
• Build and maintain positive relationships with residents, colleagues, partners, suppliers, and contractors, embodying Riverstone’s culture and values in all interactions.

Skills

Customer service experience

Driving licence

Security awareness

CCTV monitoring

Communication skills

Tools

Building management systems

Job description

Riverstone is seeking a Night Concierge for its Bishops Avenue residence in London. The role involves delivering 24-hour hospitality services, security, and resident support in a luxury, high-end environment.

Working on a 12-hour shift (11.5 hours) in a 4 on/4 off pattern, you will help maintain a safe, welcoming, and meticulously presented residence while providing exceptional service and handling a variety of tasks from IT fixes to guest bookings.