Night Concierge

Extra Care; Nottingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Accrued Annual Leave

Free Use of Onsite Gym

Ongoing Training and Development

Plus, Usual Benefits

Job summary

Lark Hill Village in Nottingham is recruiting a Night Concierge (Relief) to provide a friendly, safe and welcoming overnight presence for residents and staff. You'll respond to emergencies with basic first aid, carry out health, safety and security checks, and support the care team in urgent situations while keeping communal areas clean and secure.

Experience in security and CCTV monitoring, strong communication, and a calm, proactive approach are essential.

Qualifications

• Experience in security operations and CCTV monitoring.
• Strong communication with a customer-focused approach.
• Confidence in carrying out risk assessments and building checks.
• Practical thinker with a can-do attitude.
• Ability to respond quickly in emergencies and maintain safety.
• Clear, open communication to help create a safe resident experience.

Responsibilities

• Carry out cleaning duties in communal areas as per schedules.
• Ensure resident safety and welfare during evening/night hours.
• Maintain building security and manage access for emergencies.
• Patrol inside/outside the village; check fire panels and exits.
• Monitor CCTV to identify areas of concern and respond appropriately.
• In emergencies, assist care staff to deliver required support.
• Escort night staff on site and react to emergency calls as needed.
• Follow Health and Safety policies and review risk assessments.

Skills

Security operations

CCTV monitoring

Customer service

Risk assessments

Emergency responsiveness

Attention to detail

Job description

Lark Hill Retirement Village, part of the Extra Care Charitable Trust, are recruiting Night Concierge (Relief) staff now!

The role is with ExtraCare Charitable Trust, focused on supporting its mission and delivering excellent customer experience. As a Night Concierge, you’ll be the reassuring presence that keeps residents, colleagues, and the community safe and supported overnight. The role includes responding to emergencies with first aid if needed, maintaining a clean and welcoming environment, carrying out vital health, safety, and security checks, and stepping in to support the care team only in urgent situations.

Extracare does not participate in the current “UK Visa Sponsorship” scheme and we would not be able to facilitate sponsorship.

Benefits

• Accrued Annual Leave
• Free Use of Onsite Gym
• Ongoing Training and Development
• Plus, Usual Benefits

Are you a Night Concierge who is friendly, compassionate, patient and dependable person who enjoys helping others and keeping things running smoothly?

• Role : Relief Night Concierge
• Hours : 21:00 – 07:00 (Relief Nights)
• Salary : £13.06per hour
• Location : Lark Hill Village, New Rise, Clifton, Nottingham, Nottinghamshire, NG11 8BF

As a Night Concierge, you will be expected to carry out the following tasks:

• To be responsible for carrying out cleaning duties in the communal areas as required in the cleaning schedules for their location.
• Ensure the safety and welfare of Residents during the evening and night-time by monitoring all activities in the village during this period.
• To ensure the building remains secure at all times and give access to emergency services from time to time as appropriate.
• Patrolling inside, checking fire panels, check if any mobility scooters have been left on charge in communal areas, check workshops, fire exits, kitchen and laundries.. Check if all residents have left the bar, if so, turn Village lights off and tidy bar area. Also patrol outside and the perimeters of the village during the evening and night.
• Monitoring of CCTV surveillance to identify areas of concern..
• In emergency situations only assist the care team to deliver care and support to residents.
• To provide a safe environment for other night staff members by escorting them to on site locations, outside of the village centre as part of their night duties or to react to emergency calls.
• To make calls to emergency services or take appropriate action in the event of a serious incident or emergency,
• To take responsibility for all aspects of Health and Safety in your location ensuring ExtraCare’s Health and Safety Policies and Requirements are fully implemented, monitored and adhered.
• To review and keep up to date Risk assessments relating to the building and statutory checks.

Person Specification

• Experience in security operations and CCTV monitoring.
• Great communication skills with a strong customer service focus.
• Confidence in carrying out risk assessments and statutory building checks.
• A practical thinker with a positive, can-do attitude.
• Strong attention to detail, able to work independently, and quick to respond in emergencies.
• An open, honest communicator who helps create a safe and welcoming experience for residents.
• An extremely rewarding career awaits you if you like working in a friendly and supportive team, with variety and a fantastic working environment.

An extremely rewarding career awaits you if you like working in a friendly and supportive team, with variety and a fantastic working environment.

• Closing Date: Monday 23rd November 2026
• Proposed Interview Date: Week commencing Monday 30th November 2026

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process

ExtraCare reserve the right to close this advertisement early should the maximum number of applications be received.