Night Concierge

Canary Wharf Group; London; On-site; GBP 35,000; Full time

Job summary

A leading property management company in London is seeking a Night Concierge to provide exceptional service to residents. The role involves ensuring a welcoming environment, assisting with tenant needs, and maintaining building security. Ideal candidates will have experience in customer-facing roles, strong communication skills, and a proactive approach. This position offers a competitive salary and opportunities for personal development within a dynamic team.

Benefits

Pension Plan

Health Benefits

Subsidised Gym Membership

Store Discounts

Family Leave

Qualifications

• Previous experience in residential property or hospitality sectors.
• Excellent communication and interpersonal skills.
• Good level of computer literacy.

Responsibilities

• Deliver unparalleled levels of service for all residents.
• Assist tenants moving in and provide local area information.
• Ensure the security of the building is never compromised.

Skills

Communication

Interpersonal Skills

Problem Solving

Proactivity

Flexibility

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

time left to apply End Date: May 27, 2025 (12 days left to apply)

job requisition id R2252

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Company: Vertus Residential Management Limited

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Reporting to: Assistant Manager - Front of House

Department: Vertus

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Company: Vertus Residential Management Limited

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Reporting to: Assistant Manager - Front of House

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JOB SUMMARY

Vertus are looking to recruit Night Concierge to join our team. Reporting directly to the Manager - Front of House and Night Assistant Manager - Front of House, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.

Annual Salary: £ 34,890
Working Hours: 7pm - 7am, 4 on 4 off, across Monday - Sunday
Closing Date: 27/05/2025

MAIN RESPONSIBILITIES

• Deliver unparalleled levels of service for all residents and their guests and always make the site feel like their home.
• Engaging with residents. Building professional yet caring and supportive relationships.
• Delivering consistently high levels of customer service at all times. Supporting all marketing and promotional aspects of the building and its apartments. Carrying out viewings of apartments available to let when required.
• Assisting tenants moving in to their apartment and completing apartment and appliance inductions as needed.
• Escalating any service or performance issues for immediate rectification with the central Helpdesk.
• Assisting with the coordination of community events. Be responsible for the cleaning, inspection and immaculate presentation of reception area and common parts, ensuring these remain pristine at all times.
• Providing local area information to residents.
• Liaising with the Building Manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement.
• Ensure the security of the building is never compromised.
• Whilst covering the desk you may need to carry out office and administrative duties and assist with ad-hoc work as required.
• Provide a detailed handover at the end of each shift to ensure continuity of service at all times.
• Coordinating tenancy inspections and undertaking inspections of the apartments as instructed.
• Supporting residents at the point of moving in/out and administering checks. Supporting residents with any queries and directing any maintenance reports to the Head Office relevant teams.
• Undertaking daily and weekly inspections of the building.
• Access control management including fob programming and cancellation to agreed protocols.
• Reporting and assisting with any cleaning issues as they arise. Assisting with the co-ordination of day to day on site services and signoff in accordance with the central team’s maintenance schedules.
• Ensuring the building is a safe environment in which to live and work and that it is managed in accordance with Vertus procedures.
• Recording all safety checks, contractor visits and completing on site reports including daily activity logs.
• To escort contractors as and when required throughout the premises. Establishing and developing working relationships with suppliers and contractors.
• Day to day management of the amenity spaces including room booking co-ordination.
• BringMe parcel management, including sign in and out of larger items for residents.
• Undertaking routine daily/weekly safety inspections and updating the central management team.
• Process resident payments.
• Available to respond to out-of-hours rota for emergencies as required.

PERSON SPECIFICATION

• Previous experience in residential property (private rented preferred) or hospitality sectors.
• Previous experience of working within a customer facing environment is essential.
• Excellent communication and interpersonal skills displaying understanding of residents' needs.
• Good level of computer literacy using Microsoft Word, Excel and Outlook.
• High standard of written and spoken English, additional language skills are of benefit.
• Must be pro-active and able to use initiative in order to enhance the building reputation and make the community the best available.
• Flexibility towards the role is essential and must be able to adapt to the requirements of the job – therefore a pro-active approach is vital.
• Plenty of energy and enthusiasm.
• Problem solving, well organised and ability to work well under pressure.
• Well-groomed and of smart appearance.

HEALTH SAFETY AND WELFARE RESPONSIBILITIES

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our communityand utilising our volunteering.

QUALITY MANAGEMENT RESPONSIBILITIES

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

COMPANY VALUES

Commit to Excellence

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

WHAT WE OFFER

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.

Introduce Yourself

Please let us know about yourself so we can stay in contact for future job openings!

About Us

Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments.

CWG is the largest sustainable developer in the UK and also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009.

CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk.

The Company’s current £2bn construction activity and pipeline includes more than 500k sq ft NIA of commercial properties and over 2,300 new homes for sale and rent.