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Night Team Lifestyle Manager - Night Shift (Maternity Cover)

Quintessentially

Greater London

On-site

GBP 30,000 - 50,000

Full time

2 days ago

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Job summary

An established luxury lifestyle management firm is seeking a dedicated Night Team Lifestyle Manager to provide exceptional service to high-net-worth clients. This role involves managing member relationships overnight, ensuring their needs are met with precision and care. You will be responsible for handling requests, arranging travel and leisure activities, and maintaining high standards of communication. If you are passionate about delivering personalized experiences and thrive in a fast-paced environment, this opportunity offers the chance to be part of a dynamic team that values excellence and discretion. Join a company that prioritizes its members' satisfaction and fosters a culture of innovation and luxury.

Benefits

Competitive annual leave allowance

Birthday Allowance

Pension Scheme

Angel Days for charity work

Long Service Awards

Life Assurance

International Days to work from global offices

Puppy friendly offices

Free snacks and beverages

Discounts with retail and hospitality companies

Qualifications

Experience in customer service and lifestyle management for high-net-worth individuals.
Fluency in English; French is a plus.

Responsibilities

Handle lifestyle requests for members, ensuring high satisfaction.
Research and arrange travel, dining, and leisure activities.

Skills

Customer Service

Lifestyle Management

Communication Skills

Problem Solving

Relationship Building

Education

Bachelor's Degree

Tools

CRM Systems

Night Team Lifestyle Manager - Night Shift (Maternity Cover)

2 days ago Be among the first 25 applicants

For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.

Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.

As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

JOB SUMMARY

Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business.

We are looking for a Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention.

KEY DUTIES

Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored
Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more
Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy
Providing quality suggestions at all times which exceed Member expectations
Intensive & extensive phone and email-based correspondence
Using a CRM system to log Member requests, actioning requests and updating Member information

HOURS OF WORK

4 nights on, 4 nights off

36 hours per week, 10:00pm – 8:00am.

You will be entitled to a 1-hour unpaid break.

You will be required to work weekends on a shift rota basis.

REQUIREMENTS

Must be fluent-spoken and written in English. French is advantageous.
Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure
In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals
Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide
Warm, friendly, calm, confident and courteous at all times
Pro-active, energetic and positive attitude
Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure

OUR IDEAL CANDIDATE

Understands HNW lifestyles, expectations, needs and preferences
Warm, friendly, calm, confident and courteous at all times
Able to anticipate client needs and deliver intuitive and highly personalised solutions
Pro-active, energetic, with a positive attitude
Excellent team player
Values privacy and confidentiality
Passionate about travel, culture, and unique global experiences
Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure
Strong networker and relationship builder

WHAT YOU WILL GET IN RETURN

Competitive annual leave allowance with a further increase due to long service
Birthday Allowance – take your birthday off on us!
Pension Scheme
Angel Days: Additional paid leave to do charity work
Long Service Awards – Increased employer pensions, sabbatical, private medical
Life Assurance
International Days: Ability to work from our global hub offices
Puppy friendly offices
Social events in the office
Free tea/coffee and snacks
Season Ticket Loans
Cycle to work scheme
Discounts with a variety of retail and hospitality companies

INTERESTED IN JOINING THE QUINTESSENTIALLY FAMILY?

Send your CV to talent@quintessentially.com – we look forward to hearing from you!

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