Hotel Night Manager (F/M/X)

Accor Hotels; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Accor Hotels is seeking a Night Manager for their new TRIBE Hotel in London. The role involves ensuring guest satisfaction, managing check-ins, and leading a motivated team. Ideal candidates are passionate about hospitality and enjoy creating memorable experiences.

Benefits

Competitive package

Opportunities for development

Innovative working environment

Qualifications

• Experience in providing memorable guest experiences.
• Passion for hospitality and positive impact on guests.

Responsibilities

• Manage guest check-in/check-out and handle requests.
• Work with the team to ensure maximum occupancy.
• Lead and motivate the team to provide top experiences.

Skills

Guest Experience

Hospitality

Leadership

Problem Solving

Job description

Company Description

We are looking for an unflappable, confident Night Manager to join our TRIBE as we launched our first TRIBE Hotel into the London market.

Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye catching and iconic pieces. The result is a bold and fun place for a high-end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t.

Job Description

What you’ll do…

• Take care of our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries
• Working with our Front Office Manager and the rest of the team in setting selling strategies and ensuring maximum occupancy
• Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running without a hitch, and handling any issues as and when they arise
• Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions

Qualifications

What we are looking for…

• Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat
• Previous experience in hospitality is an advantage but not a must
• People who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfully
• You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get stuff done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together we’d have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

What's in it for you...

• The opportunity to head up an exciting hospitality concept that is new to the London market.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences.
• A competitive package and plenty of opportunity for development.

We look forward to welcoming you to the TRIBE!