Night Concierge

Rhodium RH-45-; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Rhodium is seeking a Night Concierge for 100 George Street in London. You will be the primary contact for residents and guest arrivals, delivering bespoke service and creating memorable experiences.

You will work 4 nights on, 4 nights off from 19:00 to 07:00, collaborating with the Building Manager, Housekeeping, and contractors to maintain impeccable standards and ensure safety.

Qualifications

• Minimum 3 years in 5-star hotel or super-prime residential.
• Proven customer service and communication abilities.
• Strong understanding of Health & Safety policies.

Responsibilities

• Be the main point of contact for residents and guest arrivals.
• Deliver highest levels of customer service and create memorable experiences.
• Coordinate bookings for communal facilities and oversee housekeeping prep and post-clean tasks.
• Report incidents to Building Manager and follow on-hours protocols when needed.

Skills

Customer service

Communication skills

Organisational skills

Health & Safety

UHNW clients

Hospitality experience

Job description

The Role

Night Concierge
4 nights on 4 nights off, 19:00 - 07:00

The Night Concierge will be the main point of contact for residents and guest arrivals at 100 George Street and the first port of call for estate assistance.

You will be responsible for the delivery of the highest levels of customer service to all residents and their guests at 100 George Street and it will be your duty to create memorable experiences. You will need to have a strong passion for delivering great service in a professional manner and be able to work well under pressure.

The Candidate:

• Deliver unparalleled level of service in an intuitive and bespoke manner and be an ambassador for 100 George Street.
• Motivate colleagues to strive for and achieve success for the company.
• Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors, working collaboratively to achieve overall business outcomes.
• Take personal responsibility for understanding and following the company’s Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
• Work very closely with the Building Manager with the implementation of SOP manuals, policies, and procedures.
• Work closely with the Building Manager and Housekeeping daily, providing resilience and cover for each other.
• Develop strong relationships with residents.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Being alert and aware, with security of the building being a constant consideration, and alerting the team of any suspicious activity.
• Manage all calls from residents and answer all emails in a timely fashion.
• Manage all booking requests for communal facilities and manage the housekeeping teams to ensure rooms are prepped for use and cleaned afterwards
• Organise any postal requirements on behalf of a resident
• Build trustworthy, professional relationships with all residents and aim to exceed expectations when dealing with any lifestyle requests including transportation bookings, restaurant bookings, theatre bookings, chauffer service and dry cleaning requests
• Reporting all incidents to the Building Manager in a timely professional manner. If during the weekend or the night, refer the incident to Rhodium’s out of hours email and line
• Ensure reception area and common parts of 100 George Street remain pristine at all time

Requirements:

• Previous experience within 5-star Hotel or super-prime residential, ideally for a minimum of 3 years
• Must have good organisational skills, excellent communication skills and customer service skills, and good understanding of Health and Safety
• Service driven, understand the importance of going the extra mile
• Experience dealing with high-net-worth clients
• Good knowledge of the central London area and surrounding local area
• Strong list of contacts within the hospitality industry preferred
• High standard of written and spoken English, additional language skills beneficial
• Must be assertive, show initiative and have a very keen eye for detail
• Efficient in multi-tasking in high pressure environments
• Ability to communicate high end quality service and deliver bespoke service
• Ability to build and develop positive working relationships
• An interest in UHNW resident lifestyles
• Enthusiastic and motivated to help internal and external partners
• Wear correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behaviour and discipline
• Eligible to work in the UK

About Rhodium

Rhodium was established to solely focus on the new build super prime residential market in London. Identifying a gap in the property management industry, Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage.

Part owned by the Monaco Royal Family, Rhodium has a completely unique understanding of the ultra- high net worth individual, how they live and operate within their homes. Rhodium has a contracted portfolio of £12bn across forty schemes and is involved with some of London’s most prestigious developments and clients. Every scheme we manage has been individually selected to complement our brand and ensure we only manage developments of the highest calibre. Discretion, integrity and transparency are at the heart of our entire organisation. We truly believe there is no other company that can match our desire and intent to perform at this level.