Day Duty Manager

Rhodium RH-45-; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Rhodium in London is seeking a Day Duty Manager to lead the on-site operations for a luxury residential development. You will oversee concierge, amenity operations, security and housekeeping, ensuring a seamless one-team approach and proactive resident communications.

Working with the Deputy General Manager and concierge team, you will build owner loyalty, manage safety and incident reporting, and set high service standards across front office functions.

Qualifications

• Previous hospitality supervisory/management experience in London prime residential amenity schemes.
• Strong organisational, communication and customer service skills.
• Experience serving UHNWIs.
• Good knowledge of Central London; English proficiency; extra languages beneficial.
• Proficiency in Front Office Systems and Microsoft Office.

Responsibilities

• Lead on-site presence and manage the operational team to deliver exceptional service.
• Oversee concierge, amenity operations, security and housekeeping to ensure seamless delivery.
• Coordinate central services: guest arrivals, deliveries, post, amenity bookings and cleaning.
• Build resident loyalty through proactive communications and setting expectations.
• Submit incident reports and maintain daily/weekly performance reporting.

Skills

Organisational skills

Communication

Customer service

Leadership

UHNW experience

Attention to detail

Tools

Front Office Systems

Microsoft Office

Job description

The Role

Day Duty Manager
4 days on 4 days off, 07:00 - 19:00

The Day Duty Manager will provide senior presence on site, focusing on the day-to-day management of the operational team of The Stage ensuring delivery of their duties to an exceptional standard. They will oversee the delivery of key service elements: concierge services, amenity operations, security, and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal and recycling. They will focus on building resident loyalty through proactive communications, setting, and managing expectations and delivering results.

Alongside the Deputy General Manager and concierge team, you will ensure the multiple service elements operate effectively to create a seamless one-team approach. You will focus on building owner loyalty through proactive communications, setting and managing expectations and delivering results. You will be an ambassador for the brand and the development.

The Candidate

• Lead by example to set standards of quality customer service for the development, its residents, and guests.
• Motivate colleagues to strive for and achieve success for the company.
• Develop team members, fostering an environment of learning, continuous improvement, and maximisation of performance.
• Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes.
• Take personal responsibility for understanding and following the company’s Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance.
• Develop strong relationships with residents and be the first point of contact for their queries.
• Form part of the management team and have input to creating and delivering overall building operational and business strategy.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Being alert and aware, with security of the building being a constant consideration, and alerting the team of any suspicious activity.
• Submission of Incident reports as-when necessary
• Supervise BOH team and assist
• Ensuring that daily and weekly reports are submitted accordingly
• Ensuring and supervising that all tasks are completed during day shift
• Flexibility on shift pattern, last minute cover as-when necessary
• Ensuring a thoroughly handover with Night DM

Requirements

• Previous hospitality experience in supervisory/management capacity within London-prime, residential amenity- rich schemes.
• Must have strong organisational skills, excellent communication, and customer service skills.
• Service driven, understand the importance of going the ‘extra mile ’.
• Experience serving UHNWIs.
• Must be assertive, show initiative and have a very keen eye for detail.
• Good knowledge of Central London and surrounding local area.
• High standard of written and spoken English, additional language skills beneficial.
• An operational knowledge and proficiency in Front Office Systems and Microsoft Office suite (Word, Excel, PowerPoint).
• Wear correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behaviour and discipline.
• Eligible to work in the UK.

About Rhodium

Rhodium was established to solely focus on the new build super prime residential market in London. Identifying a gap in the property management industry, Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage.

Part owned by the Monaco Royal Family, Rhodium has a completely unique understanding of the ultra- high net worth individual, how they live and operate within their homes. Rhodium has a contracted portfolio of £12bn across forty schemes and is involved with some of London’s most prestigious developments and clients. Every scheme we manage has been individually selected to complement our brand and ensure we only manage developments of the highest calibre. Discretion, integrity and transparency are at the heart of our entire organisation. We truly believe there is no other company that can match our desire and intent to perform at this level.