Night Auditor: Create Smooth, Safe Guest Nights + Perks

NOVOTEL; Reading; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Up to 30% discount in AccorRestaurants

Discounted hotel rates worldwide inAcc

Accor Academy

Wellbeing support

Global career opportunities across 500

Job summary

Accor in Reading, UK is seeking a Night Auditor to welcome guests from arrival through to departure, delivering high-quality service with warmth and care. You will ensure a smooth, secure night environment, manage diary events, guest mail, and financial reconciliations, and handle night-specific duties with professionalism.

The role requires 1 year in hospitality or a customer-facing position, excellent communication, strong organisation, and a positive, can-do attitude.

Qualifications

• 1 year experience in retail, hospitality or a customer facing role.
• Excellent communication skills
• Strong organisational skills
• A positive, can-do attitude

Responsibilities

• Ensure all diary events, flags and specials are actioned.
• Check and pass on all guest mail, messages and parcels promptly
• Ensure an accurate cashiering balance is performed at the completion of shifts.
• Any other duties requested byManager.
• Complete all audit tasks as specified by the Night Auditors checklist.
• To answer, as promptly as possible, all incoming calls.
• Ensure reports are distributed.
• Process wake-up calls
• Ensure necessary handover of information is passed on to the oncoming shift.

Skills

communication

organisational

positive attitude

Job description

Accor in Reading, UK is seeking a Night Auditor to welcome guests from arrival through to departure, delivering high-quality service with warmth and care. You will ensure a smooth, secure night environment, manage diary events, guest mail, and financial reconciliations, and handle night-specific duties with professionalism.

The role requires 1 year in hospitality or a customer-facing position, excellent communication, strong organisation, and a positive, can-do attitude.