Night Auditor

Accor Hotels; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel chain is seeking a Night Manager to oversee nighttime operations, ensure financial accuracy, and provide excellent guest service. The role involves training staff, resolving issues, and maintaining safety standards. Ideal candidates will possess strong leadership and problem-solving skills.

Qualifications

• Knowledgeable in emergency procedures.
• Experience training and supervising staff.

Responsibilities

• Prepare Daily Report and handle guest problems.
• Train and supervise Night Auditors and staff.
• Ensure adherence to financial and operational procedures.

Skills

Problem Solving

Communication

Leadership

Job description

Job Description

Purpose: To oversee and coordinate all night time hotel operations, including front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.

Reports to: Front of the House Manager

Essential Functions:

1. Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
2. Expeditious and diplomatic resolution of guest problems.
3. Fully knowledgeable in all emergency procedures.
4. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
5. Ensure proper registration of guests and credit procedures are followed.
6. Distribution of all nightly reports.
7. Efficient processing of guaranteed no show billings.
8. Obtain nightly city-wide occupancy and average rate figures.
9. Maintain current backup reports.
10. Handle Express Check-Outs ensuring their completion.
11. Train and supervise Night Auditors and 3rd shift Front Office, Engineering, and Loss Prevention staff members.
12. Ensure adherence to all systems and control procedures.
13. Document errors made by cash handling Heartists.
14. Ensure third shift Night Audit, Engineering, Loss Prevention checklists and responsibilities are completed.
15. Balance daily postings and revenue.
16. Ensure credit card charges are transmitted to the bank for proper payment.
17. Handle all Worker’s Compensation reporting and procedures timely.
18. Conduct hotel walks in every shift.
19. Handle all emergency procedures such as evacuations, fire, guest injuries, theft, car accidents, etc., and write reports to present to the Director of Operations and General Manager.
20. Train and develop overnight shift Heartists, promoting the culture and standards of Accor and Novotel Miami Brickell.
21. Review all VIP arrivals and member statuses.
22. Ensure guests are informed about the loyalty program.

Additional Information: All your information will be kept confidential according to EEO guidelines.