Night Auditor

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Accor Hotels is seeking a Night Auditor to ensure smooth operations during night shifts at their London property. Responsibilities include overseeing guest services, maintaining accuracy in transactions and guest accounts, and stepping in for the Night Manager when needed. Ideal candidates will have experience in hospitality, strong communication skills, and be capable of working flexible hours including nights.

Benefits

Ongoing training and development opportunities

Employee benefit card for discounts

Complimentary car parking

Mental health support initiatives

Employee Assistance Program access

Qualifications

• Previous Night Auditor experience preferable.
• Strong knowledge of Opera PMS is essential.
• Exceptional grooming, presentation and communication skills required.

Responsibilities

• Assist the Night Manager in balancing operations during shifts.
• Maintain customer service at the highest level.
• Handle guest registrations and departures efficiently.

Skills

Customer service

Communication

Grooming and presentation

Education

Responsible Service of Alcohol Certificate – Victoria

Tools

Opera PMS

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand thatmatches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.

Job Description

What you will be doing?

• Assist the Night Manager in cross checking and balancing work completed during the day for all outlets on a shift basis.
• Ensure the highest level of customer service is offered and maintained at all times to all guests.
• Provide efficient service for guest registration and departure.
• Maintain accurate guest accounts and provide accurate, helpful information.
• Maintain strict security procedures to ensure guest confidentiality and safety.
• Take responsibility of Night Manager duties in their absence.

About you

• Previous Night Auditor experience preferable.
• Strong knowledge of Opera PMS.
• Exceptional grooming, presentation and communication skills.
• An ability to work night shifts across a 7 day roster.
• An open, unrestricted driverlicence - Confident driving is a must.
• Responsible Service of Alcohol Certificate – Victoria.

Qualifications

• Responsible Service of Alcohol Certificate – Victoria.

Additional Information

Our Hotel

The Novotel & ibis styles Melbourne Airport is a new dual-branded, 464-room hotel about to celebrate its First Birthday on 1 July 2025!

The Novotel Melbourne Airport with 248 rooms, and ibis Styles Melbourne Airport with 216 rooms, is located just steps away from Terminal 4, Melbourne Airport. Guests can enjoy access to a fitness centre, conference rooms, pool, co-working space and a number of food & beverage venues which form the hub of the mixed-use precinct.

This is a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct.

What is in it for you?

• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
• Complimentary car parking.
• Mental health and well-being support initiatives.
• Access to our Employee Assistance Program.