Night Auditor

Accor Hotels; London; On-site; Full time

Job summary

Join a forward-thinking hospitality brand as a Night Receptionist, where your role is vital in creating memorable experiences for guests. You will be the welcoming face during the night, ensuring guest safety and comfort while managing hotel operations. This role offers a unique opportunity to grow within a renowned global company. Enjoy perks like free stays, discounts, and continuous learning through the Accor Academy. If you are passionate about hospitality and dedicated to providing exceptional service, this position is perfect for you.

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Training & Development

Pension Scheme

Bonus Scheme

Additional holidays with service

Recommend a friend scheme

Employee Advisory Service

Qualifications

• Fluency in English is essential for guest relations.
• Autonomous and passionate about improving hotel services.

Responsibilities

• Welcome guests warmly during the night and ensure their well-being.
• Undertake night audits and safety checks for hotel security.

Skills

Guest Relations

Autonomy

Fluency in English

Job description

Company Description

Salary £14.06 per hour + Bonus and benefits

Our mission at ibis Styles London Gloucester Road is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

As our next Night Receptionist, you…

Are the ‘face of ibis Styles London Gloucester Road, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Assist in the general running of the hotel at night and support other departments to set up for the next day.

Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.

Undertake night audits and hotel safety checks to ensure everyone in our hotel is safe and looked after.

You should be confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

To ensure you can best welcome and care for our guests, you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role, we will arrange a one-night stay for you to experience this first hand.

Additional Information

Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:

• Bonus Scheme
• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• Recommend a friend scheme
• Employee Advisory Service
• ... And much more!