Night Auditor

Threadneedles Hotel; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a prestigious five-star boutique hotel in London as a Night Auditor, responsible for ensuring exceptional guest experiences during night hours. You will handle inquiries, maintain security, and prepare reports. Enjoy competitive benefits including service charge, bonuses, and career development opportunities.

Benefits

Service Charge

Incentive Payments

Referral Bonus

Holiday Allowance

Recognition Programs

Career Development

Learning and Development

Financial Wellbeing

Health and Wellbeing

Healthcare

Future Planning

Discounted Room Nights

Exclusive Perks

Qualifications

• Prior hotel experience in a senior front office role.
• Good knowledge of Opera.

Responsibilities

• Ensure guests have a memorable experience during night hours.
• Respond to guest inquiries and ensure property security.
• Prepare accurate end-of-day reports.

Skills

Customer Service

Communication

Education

Hotel Experience

Tools

Opera

Job description

The Role of a Night Auditor

The Night Auditor is a vital role in the hotel's night-time operations, ensuring guests have a memorable and enjoyable experience.

As the Night Auditor, you will build rapport with guests by providing high-quality service during night hours. Responsibilities include responding to guest inquiries, ensuring property security, and preparing accurate end-of-day reports.

Successful candidates will have prior hotel experience in a senior front office role and a good knowledge of Opera.

Threadneedles Hotel, Autograph Collection, is a distinguished five-star boutique hotel located in the heart of the City of London. Housed in a former Victorian bank, this 74-bedroom property combines historic charm with modern luxury. It is conveniently located near Bank Tube Station, offering easy access for both business and leisure travelers.

Our Culture

At Threadneedles Hotel, we are dedicated to delivering exceptional service and creating unforgettable guest experiences. We value authenticity, attention to detail, and a passion for hospitality. Our culture promotes teamwork, respect, and excellence, ensuring every guest feels welcomed and cared for.

Join Our Team and Enjoy These Benefits:

• Service Charge: Receive a share of the service charge, enhancing your earnings.
• Incentive Payments: Earn extra for outstanding service.
• Referral Bonus: Receive a £500 bonus for referring a new team member.
• Holiday Allowance: Starts at 5.6 weeks, increasing with service, including bank holidays.
• Recognition Programs: We celebrate contributions aligned with our values.
• Career Development: Opportunities through apprenticeships and progression plans.
• Learning and Development: Access to online courses and training resources.
• Financial Wellbeing: Discounts from over 1,200 retailers.
• Health and Wellbeing: Interactive platforms and Employee Assistance Program.
• Healthcare: Health cash plans and 24-hour GP access.
• Future Planning: Pension scheme participation.
• Discounted Room Nights: Through Marriott’s Explorer program for staff, family, and friends.
• Exclusive Perks: Complimentary passes to Thermae Bath Spa.

About YTL Hotels

YTL Hotels is a global hospitality brand dedicated to creating unique experiences through a diverse portfolio of luxury properties.

Our Philosophy

Our promise of "Treasured Places, Treasured Moments" reflects our commitment to meaningful guest experiences, transcending traditional luxury to create enriching journeys.

Join us and be part of a team that values your growth and contributions. Apply today and enjoy these benefits!

Applicants must be eligible to work in the UK or hold a valid UK work permit/visa.