Night Auditor

Portland Brown Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for a unique overnight role that focuses on delivering exceptional customer service. You will be the first point of contact for guests, ensuring their experience is seamless from check-in to check-out. This dynamic position involves liaising with guests, troubleshooting issues, and preparing for the next day’s team. With a supportive environment that values mental health and personal development, this role offers numerous benefits including generous holiday allowance and unique perks. If you thrive in fast-paced settings and enjoy making a difference, this opportunity is perfect for you.

Benefits

31 days holiday + 1 for every year

5-night stays in London apartments

Birthday Perks

Training opportunities

Mental health support

Critical Illness Cover

Company socials

Benefit enhancements each year

Qualifications

• Experience in overnight shifts in Customer Success or Hospitality.
• Strong communication skills and client-centric approach.

Responsibilities

• Liaising with guests to create a positive first impression.
• Troubleshooting minor maintenance and technology issues.

Skills

Customer Service

Verbal Communication

Written Communication

Problem Solving

Client-Centric Approach

Tools

CRM Systems

Job description

Calling all night owls!

Responsibilities:

• Liaising directly with our guests in-person, via email and over the phone to create a truly differentiated first impression of Portland Brown.
• Travelling to and inspecting our apartments prior to guest arrival and following check-out.
• Troubleshooting minor maintenance and technology issues (e.g. light bulb replacements or Wi-Fi connectivity).
• Owning and co-ordinating the successful resolution of all 'out of hours' guest enquiries, recording details accurately on our CRM systems.
• Preparing a comprehensive handover for the following day’s team members.

Requirements:

• Previous experience of overnight shifts in a Customer Success or Hospitality role.
• Fiercely client-centric in your approach.
• Professional verbal/written communication skills.
• Comfort in independent problem solving.
• Thrives in a fast-paced, ever-changing, and sometimes challenging environment.
• Full and clean UK Driving License desirable, though not necessary.

Benefits:

• 31 days holiday + 1 for every year at Portland!
• 5-night stays in Portland’s London apartments.
• Portland Birthday Perks.
• Training opportunities.
• Mental health support.
• Critical Illness Cover.
• Company socials.
• Benefit enhancements each year you work at Portland.