Night Auditor

Sofitel London Gatwick Hotel; Guildford; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading hotel is seeking a Night Auditor to ensure excellent guest service during night hours. Responsibilities include managing check-ins/outs, overseeing revenue accuracy, and providing information about hotel services. Ideal candidates possess strong communication skills, attention to detail, and a professional appearance.

Benefits

Free meals on duty

Complimentary on-site parking

Employee discounts at Arora Hotels

Employee parties and Christmas gifts

Life assurance scheme

Wage stream

Long service recognition award

Qualifications

• Experience in a similar role within a 4-star hotel is preferred.
• High standard of written and spoken English.
• Smart and professional appearance.

Responsibilities

• Manage check-in and check-out procedures efficiently.
• Provide guests with information about the hotel facilities and services.
• Handle guest inquiries and resolve any issues promptly.

Skills

Organizational skills

Communication skills

Attention to detail

Multi-tasking

Tools

Opera PMS

Micros

Job description

Description

Salary – £25,050 plus service charge

Holiday – 20 days holiday, enhanced after 5 years of service.

But there’s more...

Free meals on duty.

Uniform offered and dry cleaned.

Complimentary on-site parking is available whilst on duty.

Discounted employee friends & family rates at Arora Hotels.

Food and beverage discounts.

Christmas gifts and employee parties.

Introduce a friend scheme.

Cycle 2 work scheme.

UK attraction discounts @ Merlin Entertainments.

Taste card.

Life assurance scheme.

Wage stream.

Employee assistance programme.

Arora star employee recognition.

Long service recognition award.

About us...

Sofitel Gatwick is the perfect blend of style and convenience. With 518 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel has gym facilities and 14 flexible conference and meeting rooms with space to accommodate up to 300 guests. It offers an exclusive walkway straight into the airport's North Terminal.

A bit about what you will do...

Night Auditors in our team play a crucial role in ensuring every guest receives excellent service throughout the night, whilst also maintaining strict control of all revenue streams, verifying the accuracy of guest accounts and balancing charges and revenues.

Manage check-in and check-out procedures efficiently.

Provide guests with information about hotel facilities, services, and local area.

Handle guest inquiries and resolve any issues promptly and professionally.

Completing administrative and preparation duties.

More about you...

Providing a high-quality service comes naturally to you.

Strong organizational skills and attention to detail.

Very good at multi-tasking and remaining calm under pressure.

Excellent communication skills with a high standard of written and spoken English.

A smart and professional appearance.

You value being part of a team and supporting your colleagues.

Most of all, you have an approachable, positive, and proactive manner.

Experience in a similar role within a 4-star hotel is a significant advantage.

Opera PMS and Micros experience is a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.