Night Auditor

The Hoxton; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a vibrant hospitality team as a Night Auditor at a leading hotel in London. This entry-level role focuses on providing exceptional guest experiences during night shifts. You'll manage guest check-ins, handle requests, and ensure a welcoming atmosphere. With a supportive team environment, you'll thrive in this dynamic role while enjoying numerous perks, including competitive salary and opportunities for growth.

Benefits

Competitive salary

19.6 days holidays

Health cash plan

Confidential support hotline

Free night at The Hoxton

Discounts across the Ennismore family

Training and development opportunities

Extra time off to volunteer

Enhanced family leave

Regular team get-togethers

Qualifications

• Passion for hospitality and creating memorable experiences.
• Ability to work independently and confidently.

Responsibilities

• Ensure guest experience remains high, even at night.
• Handle guest check-ins and billing accurately.
• Assist Night Manager with overbooking levels.

Skills

Hospitality

Confidence

Helpfulness

Job description

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Company Description

Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum). After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo and wine bar La Cave, all a stone’s throw from the capital’s most famous shopping and entertainment districts.

Job Description

What you'll do...

1. You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way
2. Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
3. Work with all our teams to make sure we're always busy, and help our Night Manager with any overbooking levels
4. Answer phones, sort out requests and anything that might arise in real-time, involving the team as needed - you're the one-stop-shop for our guests to turn to.

Qualifications

What we're looking for...

1. It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key
2. Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
3. You’re looking for a place where you can be you; no clones in suits here
4. Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues
5. You’re not precious. We leave our egos at the door and help get stuff done
6. You’re up for doing things differently and trying (almost) everything once
7. You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

What's in it for you...

• Competitive salary
• 19.6 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality