Night Auditor 4on 4off

TN United Kingdom; Horley; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading hotel as a Night Auditor, ensuring high-quality service and managing guest accounts. You'll play a crucial role in maintaining revenue control and providing information about hotel facilities. The role offers opportunities for career advancement within the growing Arora group.

Benefits

20 days holiday

Free meals on duty

Uniform offered and dry cleaned

Complimentary on-site parking

Discounted employee friends & family rates

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Wage stream

Employee assistance programme

Qualifications

• Experience in a similar role within a 4-star hotel is advantageous.

Responsibilities

• Ensure excellent service for guests throughout the night.
• Manage check-in and check-out procedures efficiently.
• Handle guest inquiries and resolve issues promptly.

Skills

Organizational Skills

Communication

Teamwork

Tools

Opera PMS

Micros

Job description

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Holiday – 20 days holiday, enhanced after 5 years of service.

But there’s more...

Free meals on duty.

Uniform offered and dry cleaned.

Complimentary on-site parking whilst on duty.

Discounted employee friends & family rates at Arora Hotels.

Food and beverage discounts.

Christmas gifts and employee parties.

Introduce a friend scheme.

Wage stream.

Employee assistance programme.

Arora star employee recognition.

Long service recognition award.

About us...

Sofitel Gatwick is the perfect blend of style and convenience. It features 518 spacious ensuite rooms, a variety of restaurants and bars with international flavors, gym facilities, and 14 conference rooms accommodating up to 300 guests. An exclusive walkway provides direct access to the airport's North Terminal.

A bit about what you will do...

Night Auditors play a crucial role in ensuring excellent service for guests throughout the night, maintaining control of revenue streams, verifying guest accounts, and balancing charges and revenues.

Manage check-in and check-out procedures efficiently.

Provide guests with information about hotel facilities, services, and local area.

Handle guest inquiries and resolve issues promptly and professionally.

Complete administrative and preparatory duties.

More about you...

You naturally provide high-quality service.

Strong organizational skills and attention to detail.

Ability to multi-task and stay calm under pressure.

Excellent communication skills with high standards of written and spoken English.

Smart and professional appearance.

You value teamwork and supporting colleagues.

Approachable, positive, and proactive attitude.

Experience in a similar role within a 4-star hotel is advantageous.

Opera PMS and Micros experience is a plus.

Grow with us...

We are growing rapidly, offering advancement opportunities. As part of the Arora group, there are exciting prospects for career development across our properties and brands.