Night Auditor

Cabot Management Company; Inverness; On-site; GBP 23,000 - 29,000; Full time

Job summary

Cabot Links Lodge in Inverness is seeking a Night Auditor to manage the overnight operations, balance guest accounts and support guest services. You will verify revenues, post nightly transactions and assist with all reservation activities.

The role requires experience in guest services, strong computer skills and excellent interpersonal abilities. A background in accounting for night audits is an asset; the position is full-time and seasonal.

Qualifications

• Experience in Guest Services, Inverness area knowledge.
• Night Audit experience with accounting background is an asset.
• Excellent computer skills and familiarity with reservations systems.
• Exceptional interpersonal skills to enhance service standards.
• Highly organized, detail oriented and able to prioritize deadlines.
• Excellent telephone manner.
• Team player and self-starter, able to work independently.
• College degree or 3 years guest services experience in Hospitality/Customer Service.

Responsibilities

• Balance nightly transactions and verify guest accounts.
• Post nightly transactions and monitor guest accounts.
• Check-ins and check-outs daily.
• Produce daily reports for departments.
• Answer calls promptly and professionally.
• Promote a safe working environment.
• Respond to guest inquiries via email, phone and social media.
• Maintain reservation records and cancellation policies.
• Assist with travel arrangements as required.
• Other duties as assigned by management.

Skills

Guest services

Night audit experience

Interpersonal skills

Microsoft Office

Reservations systems

Organized

Education

College degree or higher in Hospitality/Customer Service OR 3 years guest services experience

Tools

Reservations systems

Microsoft Office

Job description

Job Type:Full-time Seasonal

Built by dreamers, for dreamers.

The Night Auditor is a key member of the Guest Services team and responsible for the overnight operations of the Lodge, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

• Create 100% satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations
• Make reservations over the phone, via email and in person and ensure all aspects of the reservation procedure are followed
• Create and maintain reservation records and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations and cancellation policies
• Greet and engage guests in a friendly and professional manner according to Cabot Links' standards
• Anticipate and address guest's service needs, complaints and/or concerns
• Post nightly transactions
• Monitor in house guest accounts nightly and process additional authorizations once credit limits are exceeded
• Ensuring all Front Desk floats are balanced at the beginning and end of your shift
• Perform check-ins and check-outs of guests daily
• Verify revenue from all sources is accurately balanced, follow up on any discrepancies
• Produce daily reports for departments and department heads
• Compile and run statistical reports for all departments and transfer information to our Accounting department
• Answer the telephone in a timely and professional manner
• Demonstrate a knowledge of lodging room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Process cancellations and modifications
• Process advance deposits on reservations
• Listen to guest's complaints, concerns and emergencies and resolve their issue in a timely manner
• Promote a safe working environment
• Track future room availabilities on the basis of reservations
• Handle daily correspondence and respond to inquiries via email, telephone and social media
• Ensure that files are kept up to date
• Provide information on Cabot resort services and accommodations and assist in travel arrangements as required
• Other duties as assigned by management

Qualifications:

• Experience in Guest Services, with a strong knowledge of Inverness and surrounding areas
• Experience in Night Audit with an accounting background is an asset
• Excellent computer skills, experience using reservations systems an asset
• Exceptional interpersonal skills to enhance the service standards throughout the operation
• Highly organized, detail oriented and able to prioritize to meet deadlines in a fast-paced environment
• Excellent telephone manner
• A team player and a self-starter, yet able to work independently within Cabot Links' standards
• Computer literacy with a strong knowledge of Microsoft Office
• College or University degree preferred in Hospitality/Customer Service or a minimum of 3 years' experience in a guest services role

Physical Demands:

• Ability to remain alert and display strong attention to detail during overnight shifts
• Ability to spend long hours walking, sitting, and standing during duties
• Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs