Night Auditor

Dalhousie-Castle; Bonnyrigg; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension Scheme

Discounted Hotel Stays across our 7H P

Discounted Food and Beverage across 7H

Job summary

Dalhousie Castle in Bonnyrigg, Scotland, is seeking a confident Night Auditor to oversee Front Office and guest experience overnight. You will be the main point of contact for our guests while the daytime team is away, ensuring security, accurate postings and a seamless overnight operation.

You will handle check-ins/outs, payments, reservations, banking and nightly reporting, working with Front Office, Food & Beverage, Housekeeping and Management to maintain Dalhousie Castle’s luxury standards.

Qualifications

• Previous Night Auditor experience is advantageous.
• Strong administrative and financial awareness is required.
• Professional written and verbal communication.
• Ability to work independently and responsibly overnight.

Responsibilities

• Welcome late-arriving guests and handle night-time check-ins/outs.
• Deliver professional, personalised service and respond to guest inquiries.
• Monitor reservations, bookings and no-shows; manage payments and banking.
• Prepare daily reports and ensure front office information is accurate.
• Conduct security, fire safety checks and oversee overnight operations.
• Coordinate with Front Office, F&B, Housekeeping and Management for a seamless guest journey.

Skills

Night Auditor experience

Administrative experience

Financial controls

Customer service

Independent work

Communication skills

Tools

Hotel software

Job description

Surrounded by eleven acres of countryside and wooded valleys, Dalhousie Castle is a remarkable 13th-century Scottish castle with more than 800 years of history.

Following a £6 million transformation, Dalhousie is entering an exciting new era, bringing a renewed sense of luxury, style and energy to this extraordinary historic property.

Our ambition is to establish Dalhousie Castle as one of Scotland’s leading luxury and 5-star destinations. We are building a team of people who are passionate about hospitality, proud of what they do and excited by the opportunity to help shape the next chapter of the Castle.

We are looking for a confident and highly organised Night Auditor to take responsibility for our Front Office and guest experience throughout the night.

This is much more than a traditional Night Porter role. You will be the key point of contact for our guests overnight and will take ownership of the Front Office operation while the daytime management team is away from the property.

The position combines luxury guest service with Front Office administration, reservations, financial controls, security and overnight hotel operations.

What you'll be doing

• Welcoming late-arriving guests and assisting with early departures
• Delivering professional and personalised check-in and check-out experiences
• Taking ownership of guest enquiries, requests and concerns throughout the night
• Monitoring and responding to hotel emails
• Responding to guest messages and enquiries through Booking.com and Expedia
• Answering telephone enquiries professionally
• Reviewing reservations and ensuring booking information is accurate
• Checking advance purchase and prepaid reservations
• Processing payments and virtual credit cards where required
• Reviewing cancellations, new bookings and no-shows
• Completing overnight banking, financial checks and end-of-day procedures
• Ensuring guest accounts, charges and payments are accurately posted
• Preparing daily reports and information for the Front Office and management teams
• Preparing registration cards and departure information for the following day
• Maintaining accurate guest profiles, notes and handovers
• Completing security and fire safety checks throughout the Castle
• Monitoring CCTV and maintaining awareness of the property overnight
• Responding confidently to incidents or unexpected situations
• Preparing the Front Office operation for the following morning
• Assisting with luggage, early departures and other guest requirements where necessary
• Working closely with Front Office, Food & Beverage, Housekeeping and Management to ensure a seamless guest journey

What we’re looking for

Previous experience within a Night Auditor, Night Receptionist, Front Office or similar hotel role would be advantageous, although we are also interested in candidates with strong administrative, financial or customer service experience.

You will be someone who:

• Is confident working independently and taking responsibility
• Is comfortable handling payments, banking and financial information
• Is confident using computer systems and learning hotel software
• Communicates professionally both verbally and in writing
• Can confidently respond to guest emails and online messages
• Remains calm and professional when dealing with unexpected situations
• Takes ownership rather than waiting to be asked
• Understands the importance of accurate communication and handovers
• Is reliable and comfortable working overnight shifts
• Has a genuine interest in hospitality and developing their career

This is an opportunity to join Dalhousie Castle at a genuinely significant moment in its history.

Following a £6 million transformation, we are building something new while respecting everything that makes Dalhousie special.

As Night Auditor, you will hold an important position within the hotel. While much of the Castle sleeps, you will be trusted to look after our guests, protect our standards and ensure the operation is ready for the following day.

For someone looking to develop a career within Front Office, Rooms Division or hotel operations, the role provides valuable experience across guest relations, reservations, hotel systems, financial controls and operational decision-making.

Our Values

Transparency | We ensure clarity in communication so that there are no surprises
Ownership | We think and perform like owners
Driven | We have a constant desire for improvement
Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across our 7H Portfolio