Night Auditor

Allscreens Nationwide Ltd; Grantham; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free parking

Health club membership

Discounts on golf

Discounts at The QHotels Collection

Family & Friends discounts

Training & course fees

Employee Assistance Program

Refer a friend scheme

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham seeks a night-time receptionist to welcome guests, conduct smooth check-ins/outs and address inquiries with a friendly, professional approach.

The role emphasizes guest satisfaction and operates within The QHotels Collection. Benefits and opportunities for training are highlighted in the posting.

Qualifications

• Night reception experience is a plus.
• Strong guest-service and problem-solving mindset.
• Professional and friendly demeanour.

Responsibilities

• Manage the reception during the night and greet guests on arrival.
• Administer check-ins and checkouts and handle inquiries/complaints.

Skills

Ability to work with minimum superv

Courteous and pleasant attitude

Job description

Do you thrive on delivering outstanding customer service?

The important stuff:

Free health club membership (T&Cs apply)

Discounts across golf including membership, guest rates, green fees, buggies and clothing

Discounts across The QHotels Collection

Family & Friends discounts in hotels across The QHotels Collection

Support with training & professional qualifications, including course fees!

Access to an Employee Assistance Program – Hospitality Action

Refer a friend scheme

FREE parking

What will I do?

You’llmanage the reception during the night, greeting guests upon arrival, administering check ins and checkoutsand ensuringall guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is thistherole for me?

Ability to work with minimumsupervision

Courteous and pleasant attitude

Curious to find out more?

Belton Woods Hotel, Spa & Golf Resort is located in Grantham and is a 4*, 136-bedroom property. Our hotel is set in acres of woodland with a 36-hole golf complex which has hosted numerous PGA tournaments. The dining options include the Modern restaurant, The Claret Jug and the Stylish bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be aDisability Confidentemployer and we are committed to diversity,inclusion,and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are

thrilled to share that our hotel has been accredited with bronze fromGreen

Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed theArmed Forces Covenantachieving the Silver Award.